Railbookers Group reviews

4.2

82% would recommend to a friend

(220 total reviews)
avatar

Frank Marini

84% approve of CEO

82% positive business outlook

Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

220 reviews
1.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Nothing, it was experience but would not recommend.

Cons

Randomly let you go without prior notice. They also took my commision from a sale that I closed.

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Railbookers Group Response
12mo
Thank you for taking the time to share your experience. I’m sorry to hear that your time at Railbookers didn’t meet your expectations. We value your feedback and are committed to enhancing our processes. If you’re open to it, I would welcome the chance to discuss your experience in more detail. Please feel free to reach out to me or anyone in our HR department at 949-876-6747 or hr@railbookers.com. Thank you! Ja’ Net McGhee Employee Engagement Manager
2.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

good team, aus leaders great

Cons

the metrics are terrible as they are run under an american model, who expect australian staff to make more money then they can as all the buying and paying customer are american and thus asleep during aus hours. I was also lied too and told that i was good by the aus team and they would keep us around to the next morning told by USA team that they were letting me go

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Railbookers Group Response
12mo
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience at Railbookers Group didn’t meet your expectations. We’d like to better understand your concerns about the sales metrics. If you’re open to it, I would love to chat more about your experience. Our goal is to foster a supportive atmosphere where everyone can thrive. Please feel free to reach out to me or anyone in our HR department at 949-876-6747 or hr@railbookers.com. Thank you! Ja’Net McGhee Employee Engagement Manager
1.0
Mar 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home. Opportunity to earn good commission. Gain lots of travel knowledge.

Cons

Unrealistic sales targets if you work only your paid hours. The top sales performers often work until late at night and on weekends in order to hit their targets. No real time support from managers which is especially important for new staff members as they are still learning. Poor culture which is exacerbated from the ridiculous targets. Camaraderie is non existent likely due to the fact that you do not get much time to really get to know your colleagues as it is a remote job with no dedicated team catch up time. Base pay is extremely low and they will lure you in with the promise of making lots of money from commission and bonuses, however this is only really attainable in a couple busy months of the year or if you work well above your paid hours. They do not care much about their staff which can be seen from the high turnover rates caused by a combination of people quitting and being let go.

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Railbookers Group Response
1y
I’m sorry to hear that your experience at Railbookers did not meet your expectations. We’re glad to know that you appreciate the work-from-home flexibility, the opportunity to earn commission, and the travel knowledge you gain. To address your concerns regarding support, we offer a comprehensive training and development plan for all Account Executives, which includes live coaching and call support to help build your confidence and expertise. Our management team is committed to providing personalized one-on-one coaching and regular three-to-one sessions to assist with any areas where you may need further support. We encourage our team members to reach out anytime they need help, whether it’s closing a booking or overcoming an objection. Additionally, we have various engagement initiatives to foster connections among staff, including our weekly cross-departmental coffee chats. We take your feedback seriously and are dedicated to continually improving our processes. If you’re open to it, we would love the opportunity to discuss your experience further. Please feel free to contact me or any member of our HR department at 949-876-6747 or hr@railbookers.com. Thank you! Ja' Net McGhee Employee Engagement Manager
Viewing 187 - 189 of 220 Reviews

Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.