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      Railbookers Group

      Engaged Employer

      Railbookers Group reviews

      4.2

      82% would recommend to a friend

      (220 total reviews)
      avatar

      Frank Marini

      84% approve of CEO

      82% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Senior management

      4.2

      Career opportunities

      4.1

      Work/Life balance

      4.0

      Compensation and benefits

      Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      220 reviews
      5.0
      Jun 26, 2018

      Your Opportunity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s the travel industry! It’s a fun industry to be in. If you are willing to be hardworking and dedicated, you will be appreciated and valued. YLG takes hiring within very seriously and within my time at YLG I have seen many people be promoted to a higher rank. They value giving people the opportunity to grow which is rare in large companies now days. YLG offers the opportunity to travel on their annual FAM trips to some of the top itineraries that they offer. This is a great way to not only grow within the company but to explore some amazing destinations along the way. Management, the CEO and the President are all very approachable and your opinion is really taken into account. They appreciate your feedback, you just need to be willing to talk about it. Overall this is an exciting company to be apart of if you are looking to grow your travel career.

      Cons

      Some minor growing pains for a company however look at the positive, they are growing at a rapid speed and with that comes opportunities for those who embrace it.

      avatar
      Railbookers Group Response
      8y
      We appreciate you sharing how much you enjoy working at Yankee Leisure Group (YLG)! Here at YLG, we are continuously working on creating a work culture that our employees find both enjoyable and energizing. One of our core values is honest and open communication, which we disclose company-wide and frequently. You sharing your feedback is testament to that. We are happy you are part of YLG!
      1.0
      Jun 20, 2018

      Review

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many...some of the people are nice and genuine but for the most part they are egotistical, not very helpful especially in sales because people are constantly trying to steal each other’s sales, and just overall not very good at their position . The product is cool too.

      Cons

      Way too many: •the amount of turnover •if money is a priority to you I highly suggest looking elsewhere. You can literally make as much working at a fast food chain or Walmart. I also did not receive my revenue bonus because it is paid out yearly as opposed to monthly which I’ve never heard of before. •management is just sad which the exception of one of my male Managers who actually was very helpful and good at what he does (makes me wonder why he works at this company with his skill set) •treat employees like children and very strict about taking breaks which many of us found necessary since you’re just sitting on a phone the whole time and lunch break is 30 minutes long which gives you enough time to do nothing AND you have an assigned lunch time lol •I could keep going but that’s enough

      avatar
      Railbookers Group Response
      8y
      Thank you very much for taking the time to share your review about your experience with YLG. Our Inside Sales team, with whom you previously worked, is a very fast-paced department and we recognize that it may not be the best environment or fit for everyone. Each and every client is very important to us, and we must be available to assist them in a timely manner when they contact us to book a vacation, ask questions, or resolve a complaint. Our clients are the cornerstone of our business. For that reason, it is essential that we coordinate with our staff to ensure that breaks and lunches are taken accordingly. If you’ve ever had a customer experience where no one was available to assist you, I’m sure you can appreciate what we hope to avoid. It also appears that you may have misinterpreted the pay structure and compensation for your sales, so I would just like to clarify this. Every month, agents are paid commission in addition to their basic pay. In fact, most agents collect about two-thirds of all commissions during the course of the year with the remainder paid at the end. Each month, exceptional sales agents are also eligible for kickers above their basic commissions. Again, thank you very much for your review. I welcome you to contact myself directly for any further clarification. Ashlee Pekar Inside Sales Supervisor 1-800-268-7252 ext. 1181
      5.0
      Jun 2, 2018

      Greatness Awaits.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *An excellent way to start off and to also grow within the travel industry. Almost every single person that has really gone above and beyond in their roles has been promoted into salaried or management positions. The management team are willing to work with you to create a career path in the travel industry. Through hard work, dedication, reliability, and passion you can really get to where you want to be and beyond. *Great compensation for those who are determined and have a passion for vacation sales. *Selling vacations! Think about this...it is selling a fun luxury that everyone loves to do. It could be an insurance or healthcare company...not so fun. * Great people everywhere. I have made some incredibly close friends since working here and I love the fact that the CEO and President are so approachable and willing to listen to you. Because of it being a small company, it definitely has a family mentality and you feel genuinely wanted and appreciated. *The travel potential through FAM trips. Everyone can get one after a few months of working there and they are truly a fantastic experience to learn and understand what we sell/have to offer. *Wonderful travel benefits for employees. If you are trying to do some of your own travel, the benefits you get for that is quite great! *At the end of the day, it is exciting to be with a company that really does grow year over year. After being here for quite some time, it is crazy to see the growth from 1 office with 30 employees to 3 offices with 110+ employees, It is definitely a great feeling to be a part something with such rapid growth. *Generous vacation time, especially if you have been there for several years.

      Cons

      *Because it is still a somewhat a growing company overall, there are definitely some growing pains. But this leads to learning from the past, and improvement towards the overall growth. * No dental insurance...but once again, don't let this be a make or break. * I can't really think of anything else. Not every day is going to be perfect, but that goes with every job in life. It is a really fun company to work with, don't let these previous negative reviews turn you away.

      avatar
      Railbookers Group Response
      8y
      Thank you for taking the time to review your experience with Yankee Leisure Group, especially pointing out what is important to you when it comes to your career and providing suggestions on improvement. We invite you to keep the feedback coming on how we can continue to improve employee satisfaction. Thanks, again!
      Viewing 196 - 198 of 220 Reviews
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      ReviewsRailbookers Group reviews

      Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.