If you’re thinking about joining the Ramsey Trusted business unit as a Product Designer, let me save you the trouble: don’t do it. In my experience, this department is one of the most chaotic, poorly run, and outright demoralizing environments you could step into. Almost every issue I encountered traced directly back to the culture and leadership — and not in a small way. The environment felt toxic from the ground up.
Leadership behavior is, in my opinion, the root of the dysfunction. Instead of guiding or supporting their teams, they create an atmosphere of fear, defensiveness, and intimidation. Asking a simple question or raising a valid concern somehow becomes a disciplinary situation. Honest feedback is treated like a threat. A normal disagreement? That turns into a closed-door lecture. Transparency isn’t just discouraged, it’s punished.
Leadership often engages in overly personal questioning during one-on-ones topics such as friendships, dating life, and other matters unrelated to performance.
There is zero UX/UI structure. Nothing. No process, no onboarding, no expectations, no clarity. You’re thrown into the fire on day one, expected to magically know everything, and then judged when you don’t. And when you try to get answers, certain team members act annoyed, dismissive, or treat you like you’re incompetent simply for trying to understand the work you were hired to do.
The environment feels like a setup:
No guidance.
No collaboration.
No communication.
Just a constant uphill battle created by the very people who should be helping.
Workload expectations? Completely unreasonable. You're expected to be a designer, a product manager, and to think like an engineer at the same time, with no support and a salary that doesn't even come close to matching the responsibilities. Burnout isn’t a possibility, it’s inevitable. I watched people crumble under the pressure and quit. Leadership didn’t seem to care.
Communication is another disaster altogether. In my experience, critical information was withheld, misdirected, or delivered in ways that made it nearly impossible to succeed. When your own product manager leaves you in the dark, or refuses to give you what you need to do your job, it becomes painfully obvious that the problem isn’t you — it’s the entire system.
And the culture? It rewards people-pleasing and punishes boundaries. Say “no” to anything unreasonable and you’re instantly marked as difficult. Leadership claims to value trust, but what they really value is compliance. The negative reviews online, which they dismiss as “fake,” described the exact experience I ended up having. Almost word for word.
This business unit is a masterclass in how not to run a team, how not to treat employees, and how not to build a design culture. It was one of the most dysfunctional environments I’ve ever seen, and I would strongly warn any designer to stay far away.
