Never have I felt so unrewarded for working so hard. You'll get used to help create company profit that is not shared with you. You're required to defend an awful and overpriced product. The work is challenging and unfulfilling. As a support representative, the actual job conditions were barely humane. Unending calls with constant pressure to shorten call times but increase call "quality." We were allowed time off the phone once every few months- I barely had a chance to get to know co-workers. The pay was laughable when you consider the complexity of accounting, regulation knowledge, tech support, troubleshooting, and customer service that was required, plus flexibility about training on any newly acquired product. We were measured with meaningless metrics and management poorly enforced or communicated expectations. Half the jobs are being moved to the Philippines or India so there is a lot of job insecurity as well. The pressure felt relentless and I burnt out quickly. There is no point moving to another position in the company- they put a cap on pay.
It seems that there are some individuals in the organization that are attempting to improve things, but I don't think things will ever get better with the current executive team. They seem ignorant and interested in profit over people.
