1) Managers/Supervisors :- If you are joining GSS (Global Support Services), then be very very careful from the expectations of the job profile for the frontliner role (i.e ATSE,TSE, STSE, PTSE roles). The assistance from manager is only in words and they never care to fulfill them. Managers here only want you to pick up cases from the new case queue OR/AND give some non sensical session on any technical topic so that their name is there on the monthly Ops review session that under x supervisor , associate y gave some training. In simple terms, you have a manager/supervisor who can do harm but no good. Also most of the managers are non technical and fail to comprehend the engineers' feedback.
2) Bonus :- You have a system of quarterly bonus. Its actually 10% annually which comes out to be 2.5% for a quarter. Now, if you close more than 80-90 cases per month for all the months in a quarter ONLY then you may expect to receive a bonus of 100%. This 100% is again in proportion to what your team is entitled to. So for example, after a quarter's end, a team is entitled to only 90% of the bonus (given the fact that the team closed less number of cases) so the associate who worked like a superman/bahubali shall actually receive comparatively a lesser share of 100% of the team's 90% as opposed to him receiving 100% of 100% of the team.
3) People :- There are some old players (basically TSEs and STSEs) who are technically not worthy of their positions and always cry about their "low salaries". However, these people have good influence over the leadership (strictly at the supervisor level only). Out of 100, there are ONLY AND NOT MORE THAN 5-7 people on an average who are worth interacting.
4) Salary :- Depends upon how you fair up in the interview and the requirement of the position. I've heard that Red Hat Pune is expanding but the new hires are getting lesser salary than the ones hired as recent as 6 months back. Usually they do not offer more than 30% and in some cases worse.
5) Quality of the associates :- Average or worse. Roughly, there would be only 1 or max 2 persons in any team
who would be just about good for answering questions of any level of complexity for cases in their respective queue . Rest all others are a shameless.
6) Other :-
a) Supervisors here all the time want their associates to give exhaustive sessions for the entire Pune region. Sometimes (infact most of the times) this approach is meaningless.
b) No onsite opportunities.
c) You can't use MSoffice or windows.
d) You have to jump in all issues of any complexity at any given moment.
