I was hired in to perform a specific role and ended up just being used as a glorified secretary/admin, leading to confusion among the team about where my role fit into the team structure.
This place is a boy's club, and they will make you feel it if they don't think you fit in. If you aren't part of their club, you will be held to a higher standard, and this applies pretty much to anyone with less than 3 years at the company. There is an egregious lack of engagement from upper leadership, and no discernable direction or goals are committed to, examined, or improved upon. Everyone is aware of the many operational problems and works overtime to keep them hidden from SVPs and above to avoid having to be held accountable. It's near impossible to hold a value add meeting with anyone at this company because no one is ever prepared, typically they are unfamiliar of how to properly conduct a meeting, and rarely would anyone engage or follow-through on any of their task items. Forget using any program management software or improving on any processes; you will get no support during implementation if you are even able to make it to that point. It is near impossible to get anyone to respond to customer complaints, even when following the escalation path; there's just no sense of urgency or care for the customer, which is probably part of the reason why they lose so many. There's no investing in the success of direct reports and rarely is the team brought together to collaborate, upskill, discuss progress on quarterly goals (which would require setting clear goals in the first place), etc. There is a serious lack of transparent communication and things like layoffs, changes to benefits, reductions in bonus amounts, etc., are not communicated to teams; when inquiring about these things, they just do their best to avoid the question altogether. Carrying a project through to completion is extremely difficult here; I created/started many projects just for them to die with the reviewer or be continually put off until I stopped asking about it.
The core values make no sense, and no one can explain how to use them to be successful. Honestly, the only thing they value is getting more sales, no matter what. That's why their customer contracts vary wildly and make no sense; sales reps just throw anything they can to get the sale without consulting any of the teams that will be handling the work. It's madness.
To sum it all up, my experience working for this company was a nightmare and filled with unending frustration at my inability to spark any meaningful change. It left me questioning my worth as an employee and wondering if I had failed upward. It wasn't until talking to a former employee from a different part of the company, and hearing their experience, that I realized I wasn't the problem. The failure begins at the top, and because none of the executives will take ownership, it trickles down to complacent mamagers who know that addressing it would be wasted effort and leaving things to never be resolved.
The way things are going, things will not improve and they will need to rebrand to save the company. Don't waste your time with this company unless you're looking to stall your career.
