Is Regal a good company to work for as a Customer Service/Floor Associate?

Customer Service/Floor Associate professionals working at Regal have rated their employer with 3.5 out of 5 stars in 990 Glassdoor reviews. This is a higher than average score with the overall rating of Regal employees being 3.4 out of 5 stars. Search open Customer Service/Floor Associate Jobs at Regal now and start preparing for your job interview by browsing frequently asked Customer Service/Floor Associate interview questions at Regal .

Does Regal pay Customer Service/Floor Associate employees well?

Customer Service/Floor Associate professionals rate their compensation and benefits at Regal with 2.9 out of 5 stars based on 990 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Customer Service/Floor Associate salaries at Regal.

What are the top reviewed jobs at Regal?

Floor Staff (979) , Floor Staff (Box Office Cashier, Concessions, and Usher) (428) , Associate Manager (245) , Assistant Manager (181) , Cast Member (123) , Manager (98) , Usher (96) , General Manager (84) , Team Lead (82) , Concessionist (76) , Cashier (75) , Cast Member - Part Time (56) , Usher, Cashier, Box Office Associate (52) , Crew Member (48) , Deputy General Manager (44)

What are the pros of working at Regal according to real employee reviews?

"Free movies are nice when you are able to find the time to use that benefit." ((in 650 reviews)); "They have Flexible hours and flexible with availability" ((in 232 reviews)); "Great perks and theatre attracts fun workers so coworkers are great; and just a fun job overall" ((in 206 reviews)); "The people were great and it's relatively easy to move up after being there for a while." ((in 183 reviews)); "Great benefits of half off concessions free drinks and 7 free movie tickets a month." ((in 146 reviews))

What are the cons of working at Regal according to real employee reviews?

"The pay is low but I still like my job for the workout I get every Wednesday" ((in 487 reviews)); "poor management and lack of understanding for employees" ((in 346 reviews)); "Associate managers also don't get paid very well even though they deal with way more." ((in 233 reviews)); "Some of the responsibilities don't seem like it's worth being paid minimum wage in my opinion." ((in 89 reviews)); "Minimum wage and no more than 30 hours a week.move up to team lead you get another dollar." ((in 77 reviews))

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Regal

Regal Customer Service/Floor Associate reviews

3.5

71% would recommend to a friend

(990 total reviews)

Eduardo Acuna

32% approve of CEO

23% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.9

Compensation and benefits

2.6

Career opportunities

Customer Service/Floor Associate employees have rated Regal with 3.5 out of 5 stars, based on 990 company reviews on Glassdoor. This indicates that most Customer Service/Floor Associate professionals have a good working experience there. Regal is rated in line with the average (within 1 standard deviation) by Customer Service/Floor Associate professionals compared to other employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

990 reviews

3.0

Jul 21, 2026

Pretty decent for retail.

Floor staff

Recommend

CEO approval

Business Outlook

Pros

Relaxed a lot of the time.

Cons

Don't like one manager. Sometimes ask too much. Can't sit when on door but that's retail.

5.0

Jul 15, 2026

Good staff, but expect long hours

Floor staff

Recommend

CEO approval

Business Outlook

Pros

Good staff and easy job

Cons

Can work long hours into the night

4.0

Jun 26, 2026

Fun, but repetitive and overwhelming

Floor staff

Recommend

CEO approval

Business Outlook

Pros

Discounted movie tickets, training was pretty simple, met some cool people

Cons

Gets overwhelming, only had me do one kind of shift (concessions, closing)

Viewing 1 - 3 of 990 Reviews

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Jobs at Regal

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Regal Rockville | Team Member | $17.65/Hour | Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal South Gate: Regal Team Member - Starting at $17.25, Must be 18+. Must be available Holidays and Weekends.

Regal Westview| Team Member | $15.00/Hour | Free Movies, Employee Discounts, and 401(k) Retirement Plan

Regal reviews FAQs

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Regal

Regal Customer Service/Floor Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pretty decent for retail.

Good staff, but expect long hours

Fun, but repetitive and overwhelming

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