The training is one on one, which can be good for some people but I find makes it very flat as you do not have the collaboration and input from team training. Once you leave training, you are on your own and what you learned is not hardly enough. Very very high call volume, up to 70 plus calls a day. High turnover so there is rarely a break from the relentless pace and since they only train people one at a time they rarely have a properly full team to manage the incoming calls. Stats are everything, so if you miss your metrics by even a half of a percent you risk being terminated regardless if you are otherwise performing well. This is extra rough since you are working with people that have either lost a loved one or who are on disability and need a special touch versus just being a number. One of the worst call centers I have worked for in my over 20 years in the field.
