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      Renaissance Learning

      Engaged Employer

      Renaissance Learning Customer Service Manager (CSM) reviews

      3.6

      90% would recommend to a friend

      (13 total reviews)
      avatar

      Chris Bauleke

      71% approve of CEO

      55% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Diversity & inclusion

      3.6

      Senior management

      3.1

      Compensation and benefits

      2.8

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      4.0
      Jul 20, 2023

      CSM

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teamwork at REnaissance is solid.

      Cons

      Like every company, there are cons. I believe for the most part its a great company, but you always have a few rotten apples who like to stir up trouble with any and everyone they come in contact with.

      avatar
      Renaissance Learning Response
      2y
      Thank you for the review, and for your 6+ years of dedicated service to Renaissance. We're happy to hear that you think the teamwork here at Renaissance is "solid" - we couldn't agree more!
      3.0
      Jul 10, 2023

      Potential

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people at company are great!

      Cons

      Acquisitions and transitions are rocky

      avatar
      Renaissance Learning Response
      3y
      Thanks for the review! We appreciate the feedback and recognize that it can be challenging to employees when integrating an acquired company. We encourage you to reach out to your leader to discuss ways to ease any transitions you may be experiencing.
      4.0
      Apr 11, 2023

      Great Company - unclear processes

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture & message. Pay is comparable. Great for someone who is self-directed

      Cons

      Upper Management doesn't have clear procedures published on what a "successful" year for a CSM looks like, so its hard to maximize a bonus, since there is no established criteria. Reactive vs proactive in giving staff the tools to succeed.

      Viewing 10 - 12 of 13 Reviews
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      Glassdoor has 593 Renaissance Learning reviews submitted anonymously by Renaissance Learning employees. Read employee reviews and ratings on Glassdoor to decide if Renaissance Learning is right for you.