Supportive team, but leadership communication and role expectations need improvement
Pros
Collaborative and knowledgeable support team. Fully remote. Opportunity to work with school systems and complex data scenarios within an EdTech environment. Exposure to real-world customer challenges and cross-functional collaboration.
Cons
Communication from leadership was often inconsistent, particularly during periods of organizational change. Performance expectations were not always clearly defined or aligned across teams, which created confusion in day-to-day responsibilities. There were also instances where leadership communication did not consistently reflect a respectful or constructive tone toward frontline staff, requiring reinforcement of expectations around professional communication. Additionally, the role evolved significantly from what was initially presented during the hiring process. The day-to-day responsibilities and workload expectations did not fully align with how the position was described, which made it difficult to maintain clarity around long-term growth and success in the role. Layoffs were ultimately attributed to performance, despite broader structural and operational challenges, which impacted morale and trust across the team.