Pros
As with all companies that have multiple branches, your experience working here will probably vary with what branch you work at. So it is possible some offices are run more efficiently than the one I worked at. Also, you definitely have job security working here because no one wants to work here so they are so desperate for employees they never fire anyone.
Cons
Since I started working here, republic has acquired at least 4 other trash companies. Every time a company is acquired, it is a disaster that falls particularly hard on customer service's shoulders. There is no system in place for integrating new accounts, so it just ends up being total chaos. I notice a lot of racism and sexism in the office, and upper management doesn’t seem to notice or care. The pay is absolutely disgraceful for the sheer amount of stress involved in the job. The hours aren't flexible at all. It’s extremely disappointing to slave away in a stuffy office for 45+ hours every week only to STILL not be able to pay basic bills. I work 2 other jobs in addition to this one to make ends meet, which is ridiculous for the amount of work I do here. Upper management is extremely inept at doing their jobs, and unfortunately every time they fail at taking care of the customers, it becomes the customer service agent’s problem. Since I started working here I've seen multiple employees simply stop coming to work, overwhelmed at the amount of stress. Also, the computer system used is literally from 1980. The facilities in our office are also from the 70s or 80s, some in a state of disrepair. Seriously? Having worked in several offices, this is not a modern office at all. They really need to get with the times.
