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      Reputation

      Engaged Employer

      Reputation Customer Success Manager reviews

      4.9

      99% would recommend to a friend

      (10 total reviews)
      avatar

      Joe Burton

      95% approve of CEO

      99% positive business outlook

      Ratings by category

      4.9

      Diversity & inclusion

      4.9

      Work/Life balance

      4.9

      Career opportunities

      4.8

      Senior management

      4.1

      Compensation and benefits

      4.0

      Culture & values

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      5.0
      Sep 16, 2025

      Big things coming up!

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

      Cons

      You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

      avatar
      Reputation Response
      3w
      Thank you for this wonderful review! We are thrilled to hear that the platform rebuild, AI innovations, and strategic direction are resonating with you. It is exactly the kind of momentum we have been working hard to build. Your observation about navigating change within a tenured team is a thoughtful one, and something we are mindful of as we continue to evolve. Change can be challenging, but we believe the direction ahead is one worth embracing together. We hear you on the 401(k) match, it is something we continue to evaluate as the company grows. Thanks for being a part of the journey. Reviews like this one remind us why we do what we do!
      4.0
      Apr 17, 2023

      pretty good gig

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty fair compensation, positive team members

      Cons

      Often feel like things are on organized and ran inefficiently. C suite gives off a “boys club” vibe

      avatar
      Reputation Response
      3y
      Thanks for your feedback! We do our best to create a positive environment for employees to do their best work and grow their careers. We would appreciate the opportunity to learn more about your organizational and efficiency concerns. Please reach out to your manager and/or HR to discuss. Thank you again for your review and contributions to the team!
      5.0
      Feb 28, 2023

      Great work life balance

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance and the pay is pretty decent.

      Cons

      Challenging to advance in the company

      avatar
      Reputation Response
      3y
      Thank you for leaving us a review! We are glad to hear of your positive feedback. We encourage you to reach out to your direct manager and HR Business partner to discuss career growth and advancement opportunities.
      Viewing 1 - 3 of 10 Reviews
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