Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 23 reviews)); "Coworkers were great and are helpful" ((in 15 reviews)); "Great people to work with!" ((in 14 reviews)); "Nice work environment at nice hotel" ((in 11 reviews)); "Amazing team and management to work with." ((in 11 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 38 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 8 reviews)); "Poor leadership" ((in 5 reviews)); "Growth opportunities." ((in 3 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

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Residence Inn

Part of Marriott International

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

444 reviews

3.0

Apr 25, 2025

none

Night auditor

Recommend

CEO approval

Business Outlook

Pros

I loved the guest always a pleasure

Cons

management was not the greatest

2.0

Apr 21, 2025

Ghetto

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Good people all around staff and customers Family orientated hotel

Cons

Bad maintenance and cheap management Everyone is spread out for no additional compensation including cross trained workers Not set up for success

1.0

Apr 11, 2025

Toxic Environment

Human resources manager

Recommend

CEO approval

Business Outlook

Pros

Weekly Pay Great Benefits Great hotel discount program

Cons

Poor leadership Favoritism Toxic Environment Profit over employees

Viewing 34 - 36 of 444 Reviews

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Jobs at Residence Inn

Hotel Front Desk Receptionist