Where to start... Well, the job I applied for, interviewed for, and accepted is not at all the job that I was told I would be doing once I started. The job I applied for was that of a Supervisor, but I learned when I started that Supervisor really means Team Lead. The responsibilities I was told of in training were totally different from those on the posting I applied through. I was told different things regarding the role and duties by everyone I talked to. Ultimately I learned that as a "Supervisor", I was expected to be in the inbound queue taking back to back calls. When I reached out to HR for help and spoke with three different people, I was spoken down to and not heard. I had to repeat my issue several times to the first HR person and, when I tried to go above her because I wasn't getting anywhere, it didn't get any better. Her boss literally told me she didn't want to get involved, and the person above her was very dismissive. My attempt to get help ended with the first person I spoke with telling me we'd have to wait until my manager returns from her vacation next week and meet to discuss this further. I pointed out that I've barely spoken with my manager, and the problem started with recruiting, but I was rudely shut down and told we would be waiting to discuss anything further. Today, I was contacted by the person above my manager. I was excited, thinking finally, here's someone who cares.. someone who can help. What I got was the same lack of consideration, respect, and understanding I experienced with the others. She did not care about my experience and literally acknowledged the misleading job posting, explaining that recent changes and subsequent difficulties account for the discrepancies, as if that made it ok. I explained that I turned down other opportunities for this job and that this is not ok. Like the other interactions, it went nowhere and I ended up resigning during the call. I am blown away by the blatant disregard for misrepresenting the positions posted and the extremely disrespectful behavior demonstrated by most of the staff.
