Call centre of high volume, low quality... chaos!
Pros
Decent salary package if you want to live in Krakow Poland. Unfortunatly the air pollution in Krakow is pretty bad. Colleagues were decent.
Cons
A lot of cultural hurdles if you are not Polish. Schedule took no consideration of staff. You could be rostered for 10 days straight. Then have a possible 4 days off yet the manager in charge of scheduling would give you a shift in the middle of a 4 day break. Management was too young and inexperienced. Job was purely about numbers of chats. No quality in service. HR was straight from the Soviet era - worst I have seen globally. All smiles before you start, then they think you are their personal labour force to treat as they please. No recourse for questioning or discussion. All over a poor experience with an immature "company".