Reward Gateway reviews

3.9

72% would recommend to a friend

(331 total reviews)
avatar

Nick Burns

77% approve of CEO

69% positive business outlook

Reward Gateway has an employee rating of 3.9 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reward Gateway employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

331 reviews
1.0
Nov 12, 2025

Would not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people that work there are lovely and they used to have extremely competitive benefits, although those are slowly being whittled away.

Cons

So many. Lack of career progression. Management ignores suggestions and is disconnected from the needs of the customer / employees. The product is clunky and outdated. Massive turnover. Bad morale. Extremely low salaries compared to market. Constant layoffs. Benefits that employees massively utilized are either cut or completely eliminated. Lack of appreciation for employees. HR giving wrong information and affecting peoples’ livelihoods due to disorganization.

1.0
Mar 19, 2023

Overrated company with horrendous leadership and little to no career growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Parental leave policy is incredible. Colorful offices. Last week of the year is taken off my the company.

Cons

Transparency and communication are horrendous. The management here simply do not relay consistent communication. There were multiple times my team leader would cancel 1 on 1 sessions and just not check in on myself or the team. There’s no transparency in terms of how you are performing. No performance metrics or review by your team leader. I was let go without a verbal or written warning and was told my performance was not to standard. If there are no metrics to gauge, how does one know if they are on target or below standard? Additionally I asked my team leader for assistance numerous times, but was not provided help. I was told I should already be up to speed and belittled for being behind. I’ve worked for company’s in the past that assisted in a time of need and was never shut out from help. It was baffling and a true test of character from leadership here. They would rather drop you and uproot your life without warning, than assist and help your career flourish. I was given a structured plan with a prior team leader here, in order to succeed. When they left, my new team lead scrapped the plan and never established a new one.

avatar
Reward Gateway Response
3y
Thank you for taking the time to share your experiences. I am pleased to hear your positive feedback regarding our Parental Leave Policy and office environment, as well as the value you place on us ensuring everyone takes a full break over the festive period by closing the office to everyone for the week. It's disappointing to hear that you have felt poorly supported by your team leader. We are proud of the positive culture we strive to create at RG, and that should be the case at every stage of an employee's time with us, especially at the stage of someone leaving us. I would welcome the opportunity to speak with you to understand more about your experience so we can learn and improve how we have supportive performance conversations with our people. - Nebel
1.0
Oct 10, 2025

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Before being acquired by EdenRed, RG was a decent company with lower than average salaries but a higher than average focus on benefits and a healthy culture of transparent communication. Doug led with empathy and respect. After he left and Nick Burns became CEO, everything went downhill fast.

Cons

- Tons of layoffs and offshoring labor to cut costs. Leadership openly talked about how roles that were cut or vacated would be left unfilled, with those remaining expected to pick up the slack. - There is almost zero pathway to progression internally. - The product vision is unclear and there is little to no innovation; product is outdated and stale. - Leadership is toxic and does not take accountability for poor decision making. - Honestly everything here was terrible other than my coworkers, who were awesome but so demoralized by the direction of the company that every day left everyone burned out and demotivated. - There's a toxic culture of being expected to put on a happy face and pretend everything is fine, lots of talk of being a family, and then being gaslit by leadership left and right. For being a company with a vision statement of "Appreciation appreciates" (which honestly, what does that even mean lol), you sure will feel not only unappreciated, you'll feel like you're completely dispensable to the company regardless of your performance. And that's because you are completely dispensable.

Viewing 4 - 6 of 331 Reviews

Glassdoor has 347 Reward Gateway reviews submitted anonymously by Reward Gateway employees. Read employee reviews and ratings on Glassdoor to decide if Reward Gateway is right for you.