Ritter Communications reviews

First, engineers and analysts are overworked. To give you an example, you are assigned several medium-large projects and expected to work alone and then they will give you minimum payment for all the work that is supposed to be worked by several roles. Second, our network is called a sales-driven network. This means that sales, marketing and other non-technical departments push all the orders to you because they get bonus for doing that. Of course they don't care about how long it takes to build complex network. They want you to build the service right away. To make it worse, our senior management supports it because "it brings money". Lastly, a lot of software we use is outdated. so there is no way to improve the overall process such as automation.

NetOps which has two sub-departments (NOC and ETAC) are so underpaid. These departments unlike our competitors are all-rounders, meaning they do EVERYTHING in network. Other companies have specialized techs for certain things. Taking this into consideration, we should get paid more, right?? Well, our company does not think so. Because of this, people including other technical departments started leaving for better opportunities. As we are so trained well, we do a fantastic job at another company so it's a win for them and we get paid more so it's a win for us too. My advise for Ritter is to do a proper market study and pay a decent wage to talented people.