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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,962 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Jan 15, 2026

      Management and Communication Challenges

      Guest experience
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Brand recognition may benefit early career profiles

      Cons

      - Leadership style can feel authoritative - Unequal treatment; opportunities often depend on personal preference - Poor boundaries in professional discussions

      4.0
      Jan 13, 2026

      Great training and benefits. Bad upper management and pay

      Bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training that is ongoing through employment, not just when you first start. Benefits including health, dental, vision, 401k match, heavily discounted rooms and food, stock discounts.

      Cons

      Very high turnover rate at my property due to location in the mountains. Felt like they did not try to keep staff but would instead just bring someone new one who would work a minimum or low wage. Made for constantly having to train new employees and deal with new managers. Hourly employees did not see raises and senior employees were held to higher standard with no extra pay.

      5.0
      Jan 12, 2026

      Great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The environment working here is highly focused on guest satisfaction. The company genuinely cares about its employees and ensuring they are well versed in attending to guest needs. The motto is "we are ladies and gentlemen serving ladies and gentlemen". I learned alot from good people here.

      Cons

      There were not many cons. It was a very nice place to work.

      Viewing 37 - 39 of 2,962 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.