Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,527 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Ritz-Carlton to a friend and 67% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Good pay very very good" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 70 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 50 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 200 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 132 reviews)); "No work life balance in the food and beverage department" ((in 100 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Boston , Saint Louis , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jun 16, 2021

Great company!

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Very nice HR reps, spa manager, and team members. Everyone here is like a tight knit work family, we help one another to succeed in our day to day work. Spa services has a mandatory 23% gratuity so massage therapists get 18% and Spa concierge/spa attendants get 5% in a tip pool which averages about $200-300 per week depending on how many people worked that week & how many clients we had.

Cons

Far from home because it's in Uptown Dallas so 1 hour drive. Scheduled almost every weekend, so day goodbye to Saturdays and Sundays because of hotel life.

4.0

May 22, 2021

Very demanding career

Spa supervisor - group sales manager

Recommend

CEO approval

Business Outlook

Pros

This company is very prestigious. They provide competitive wages and excellent benefits like paid vacation (if you can get approved), tuition reimbursement, 401(k) profit sharing, and opportunities to relocate to many destinations around the world within the brand. Everyone is expected to maintain and exceed brand standards with guests and each other. They took very good care of employees in Maui during the pandemic providing them with medical coverage during furloughs.

Cons

Very demanding and high pressure, many blackout dates for vacations

1.0

Feb 1, 2021

As many of our guests expressed, this property (Key Biscayne) did not feel like a Ritz-Carlton.

Room operations voyager

Recommend

CEO approval

Business Outlook

Pros

Not everyone was terrible. Residences Department was delightful and supportive. They also had diverse employment.

Cons

As many of our guests expressed, this property (Key Biscayne) did not feel like a Ritz-Carlton. You could tell that they were stringent with resources. The management gave very futile support. Everyone had an attitude and were just as entitled as the guest that stayed there. I have worked as other luxury brands and have never experienced such low levels of respect and professionalism. They make you feel incompetent and unvalued. They over work their employees and have little to no incentives. Whatever Kool-Aid they are pouring at other Ritz Carlton properties, is definitely not served here.

Viewing 55 - 57 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Suite Ambassador (Shipboard)

United States

View job

Server Assistant (Shipboard)

United States

View job

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company!

Very demanding career

As many of our guests expressed, this property (Key Biscayne) did not feel like a Ritz-Carlton.

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Jobs at Ritz-Carlton