Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 30, 2017
Recommend
CEO approval
Business Outlook

Pros

-Awesome perks! Discounted hotel rooms, and food spa etc when staying at Marriott's. -Employees great each other often which is nice. -Beautiful properties -Free food

Cons

-Management is prioritized on reducing costs and nothing else. -Wages were extremely low for most departments.... Naturalist attendant's were making minimum wage yet expected to never use the work "no" -unrealistic expectations - Management could be extremely hostile -HR and the managers all talk so when I made a complaint my manager immediately heard about it and began treating me differently. -Often times certain people will be laid off and the work will fall on someone else therefor eliminating the need to pay for a second employee and it will stay that way without adjustment for pay, status, or perks... This happened multiple times in my two years in the company including to myself. Mgt expected employees to do illegal thing like use other peoples computer log in because the system was not easy to add more people to. -Mgt asked you to do things outside of your job description ( ie your bosses job) and would eventually make it your job. -There was not a fair distribution for tips -At employee meetings ( there were 2 in my 2 years with the company) It was made clear that employees were not supposed to talk during and I was asked not to bring up negative things about our department.

3.0
Oct 9, 2016

Great pay and benefits!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, so many jobs you can transfer to inside the hotel, nice people

Cons

Not the best management

Viewing 73 - 75 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.