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      Ritz-Carlton

      Part of Marriott International

      Is this your company?

      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,962 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.3

      Senior management

      3.2

      Work/Life balance

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Oct 5, 2015

      Sales Manager, good on the way in, bad on the way out, like most hotel jobs.

      National sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Prestigious name, original company goals set by Horst are very good, interesting corporate philosophy. Once in a while you'd walk around and go, wow, this is really nice, then reality would set back in.

      Cons

      Every changing, unrealistic sales goals. Executive management trying to figure out how to make the sales team almost make their bonus, but actually not make it and not have to pay it out. Highly unstable work environment.

      5.0
      Oct 4, 2015

      Good job to have

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are awesome. You get discounts in all Marriotts. You can transfer anywhere in the world.

      Cons

      I worked overnight, sometimes it's really busy and only 2 people working in in room dining.

      2.0
      Sep 30, 2015

      Front Office Staff and Managers Poor Management, breed immaturity. Favoritism dominated Accountability

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Welcomed the gained experience, some individuals were genuinely respectful and nice to work with routinely. Informative training platform.

      Cons

      Front Office Staff, as well as Front Office Managers were lazy, unprofessional, kept up petty grievances. Leadership consisted of theft from novice agents, misrepresentation of providing proper hospitality, and what actually classifies as Professionalism.

      Viewing 85 - 87 of 2,962 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.