Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,969 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Mar 24, 2016

Clerk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company, great benefits, hours

Cons

People, angry customers, service industry

3.0
Mar 18, 2016

Nice for a season

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the people you work with are outstanding for the most part because on the property level you have people who are passionate about their jobs and serving people. They truly are the backbone of the company, and the energy behind it.

Cons

unless you are upper management, your salary and flexibility are extremely limited.

1.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice, friendly, staff, good overtime availability

Cons

It's all based on adherence and "sales" on reservations. If you call in once it's impossible for you to ever catch up to their ridiculous adherence policies and unfortunately we have lost a lot of good employees because of it. There is no room for advancement unless you've been there for more than 10years Also, the employee discount is almost never available and most outside company discounts are usually always a better deal than your own employee discount!!!

Viewing 2431 - 2433 of 2,969 Reviews

Glassdoor has 3,537 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.