Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,536 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 301 reviews)); "This job offered great pay and was straightforward." ((in 158 reviews)); "Excellent Training and knowledge of customer service" ((in 67 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 191 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,969 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jan 9, 2021

DREAM TEAM

Guest services representative

Recommend

CEO approval

Business Outlook

Pros

dynamic environment with immense possibilities for growth and development.

Cons

I believe that an issue(con) can be dependent on the individual goals or personality

5.0

Jan 6, 2021

Vacanсy - Spa Therapist

Spa therapist

Recommend

CEO approval

Business Outlook

Pros

The possibility of high income. Building up a customer base over the years. Different types of massage are in demand at all times, so a good specialist will not be left without work. Communication with a large number of people.

Cons

Physical overload of the working tool - the hands of the masseur. On the shoulders of a massage specialist lies a huge responsibility, so mistakes can not be allowed

2.0

Jan 2, 2021

Doesnt stand by the Ritz-Carlton Code

Front desk agent/assistant director of sales

Recommend

CEO approval

Business Outlook

Pros

Only strong point about the hotel is the Brand Ritz-Carlton

Cons

The product doesnt do justice to the brand, the outlets and the hotel itself is pretty rundown. Compared t other Ritz-Carltons The hotel has a very negative work environment. The actual HR policies of Ritz-Carlton has been completely watered down, and the employees dont enjoy the same respect of being Ladies & Gentlemen as their peers in the rest of Ritz-Carltons around the world.

Viewing 2617 - 2619 of 2,969 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

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Yacht Steward (Shipboard)

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