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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      67% would recommend to a friend

      (2,966 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.3

      Senior management

      3.2

      Work/Life balance

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Mar 9, 2015

      Great overall experience, however I would not make a career out of it.

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Ritz-Carlton is known for luxury and quality and it is rewarding to be part of creating that legacy for your guests to enjoy.

      Cons

      Perhaps the largest disappointment was the pay was flat for all hourly workers. What I mean by this is every position has a flat pay and regardless if you just started yesterday or if you've been doing this position for 20 years - you are making the same, exact amount. There are no merit raises - the only raises were cost of living raises so if there was a cost of living raise then everyone who did your same position would also be raised to that new level.

      4.0
      Mar 7, 2015

      I had an amazing experience working for the Ritz Carlton, loved interacting with guests and coworkers.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reasons to work at this company, they are flexible, they allow you to fix guests problems instead of calling a manager, benefits of learning techniques is always topnotch, and you are allowed to express your ideas.

      Cons

      One challenge while working at this company was that it can be very difficult to move up, and you may never have a "rough day", giving your best service is always number one.

      2.0
      Mar 6, 2015

      Corrupt Environment & Inconsistent Values

      Guest relations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee/Family Discount Benefits, Cafeteria, Gratuities, Workplace Friends

      Cons

      Management, Bureaucracy, Inflexible Hours, Working Holidays, Terrorist Guests, Micromanagement, Continuous Interrogation Post-Conflict Resolution, Hostile Work Environment

      Viewing 2638 - 2640 of 2,966 Reviews
      Related searches: Ritz-Carlton jobs | Ritz-Carlton salaries | Ritz-Carlton benefits | Ritz-Carlton interviews
      ReviewsRitz-Carlton reviews

      Glassdoor has 3,533 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.