Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Apr 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits are good, if you have time to use them with the hours you are scheduled Free lunch Holiday pay

Cons

Terrible salty food in the employee cafeteria. You tell us to eat healthy then feed us greasy, fried foods and give us an option of a poor looking salad bar Employee satisfaction survey a joke: Managers tell you what to say, and how to say it or they will get in trouble. It's suppossed to be anynomous, but when there is 5 people in your department and you have to say which department you are in, how old you are and what your ehtnicity is, they know who you are. People are scared to answer truthfully so THEY DON'T! Meetings and Special events managers have no clue about food or what to call certain items. Sometimes they make up their own menu and don't give us a hint at what they are getting at. No help from senior management whatsoever. There is no pastry chef for more than a year now, we are understaffed and underheard. So we work 11-16 hours a day, sometimes 6 days a week while other departmentments are going home early. Also, they hire people with limited abilities and no skills and don't promote those who deserve it. No communication between departments. We are constantly missing BEOs, having to arrange our own transportation for the wedding cakes at our other property and making dessert for our other property whlie they are preparing it themselves (wasting time!) Working every holiday, ALL DAY LONG No bonuses for hourly employees

4.0
Mar 31, 2011

overal happy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

discounts on hotels, and benefits package.

Cons

sometimes senior managers/ hotel general managers and corporate are too removed to impede and make decisions affecting the kitchen, they should seek information from kitchen or like places to make more appropriate decisions.

4.0
Mar 30, 2011

It's good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They care about you as and employee. As an employee they care about the wellbing of your family. Great Place

Cons

Make sure that you are a perfectionsit and very willing and competent to master your craft or whatever field yourr in.

Viewing 2911 - 2913 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.