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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,962 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.3

      Senior management

      3.2

      Work/Life balance

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jan 25, 2011

      You can do better

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meet plenty of great people Great place to network and meet industry leaders Takes good care of hour employees Great hotel discounts

      Cons

      Upper management does not walk the talk HR goes out of their way to protect lousy employees and does not allow management to effectively manage Called the plantation Managers are expected to work 80+ hours a week and are not allowed to have a personal life Ownership will not allow for proper staffing so days are spent constantly running around doing the work of several people

      4.0
      Jan 6, 2011

      At first exciting, then the propaganda wears off real fast.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the people are great to work with.Chance to go out of town to work to open other hotels.This particular Ritz is managed by Four Seasons.Free meals and uniforms

      Cons

      Upper management has little or no idea what goes on in depts. outside front of the house.There is a need for them to micro manage those departments.Atta-boys are frequently given to the wrong people.Little or no warning of impending lay-offs or less hours.It seems the longer you're there the more you get away with, performance wise.

      4.0
      Dec 20, 2010

      Still a premier leader in hospitality for good reasons.

      Bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Highest prices in the business, so the best job for gratuity based incomes. -Looks awesome on a resume. -Successful by association.

      Cons

      -Unnecessary mandatory classes. -The "Never Say No to a Guest" mentality can be frustrating. Although there is no doubt this is what separates the company from competitors and is essential to hospitality success, front line employees bear the brunt. Guests are always justified in their requests and you must cater to them. While this is generally reciprocated by guests in ensuing gratuities its not always recognized. And if the guest makes a stink about you not being perfect in any way you will be sure to hear about it from management.

      Viewing 2917 - 2919 of 2,962 Reviews
      Related searches: Ritz-Carlton jobs | Ritz-Carlton salaries | Ritz-Carlton benefits | Ritz-Carlton interviews
      ReviewsRitz-Carlton reviews

      Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.