Rocket reviews

3.4

53% would recommend to a friend

(5,629 total reviews)
avatar

Varun Krishna

64% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Aug 10, 2015

Don't be fooled

Recommend
CEO approval
Business Outlook

Pros

You get to say you worked with the Family of Companys of Quicken loans and you get the perks for being a quicken loans employee: the insurance, the popcorn, the pretty offices, and free slushes.

Cons

Everything else. The pay is sad. This job is not for someone who went to college, don't waste your time. There is a lot of micro managing and not a lot of room for growth. They will tell you in your interview that you can make 40k in your first year...NOT TRUE. They will tell you this is sale ...NOT TRUE, its telemarketing. You work from 9am - 6pm or to 8pm if you "get the chance". Each month my checks were as followed: 1st check upwards of 600 and commission check for the month was $400-600 avg. That was PER MONTH. The other weeks you are just getting upwards of 600. You are calling 500 people or more a day. getting yelled at all day, and if you are lucky enough to get someone to answer the phone conversation last for 2-5mins max. THIS PLACE IS A JOKE.

2.0
Oct 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The first month was good, filled with relevant mortgage training. They will get you licensed in 10 or more states before you are allowed to work on the banking floor.

Cons

They expect 150 % out of you every minute of the day ( 8am until 10 pm) if you leave your desk for more than a 20 minute lunch you will be treated badly and considered a slacker by your superiors. If you don't work at least 70 hours a week you will be fired. The influence and persuasion of the clients is pushed to the point of embarrassment, like con artists. You will be fired if you have a regular intelligent conversation with a client or a realtor and do not follow the script, there is a script for every single play and every single client objection. I was lied to about the time it takes before you can actually get on the banking floor, they said 3 months it was 7, living on 9 dollars an hour for that long when you have a mortgage, car payment and other bills is basically impossible. I had clients that had their loans denied right before closing and were left homeless, who does that? If you are young ( 20 to 26) can handle being a puppet, require only 5 hours or less of sleep per night and can handle the constant threats of being fired, then this is the place for you.

2.0
Nov 15, 2010
Recommend
CEO approval
Business Outlook

Pros

All in all it's a very stable company with a ton of growth potential. The compensation from what i hear is much lower compared to working elsewhere in the mortgage industry, but the amount of work you have to do on each loan is minimal. The Directors that I had were very good at sales and would always work with those who needed help. The training was top notch. The environment is very upbeat, but almost to the point of it being unprofessional. You will have balls wizzing over your head and loud music blaring in the background of your phone calls. Company outings are a blast. They say that they work hard and play harder and this is very apparent.

Cons

The hours are inhumane - 11-12 hour days, sometimes longer, no excuses. Every saturday unless you are hitting very high sales numbers, and if you aren't you are expected to be there regardless of how many hours you have worked that week. Your day is comprised of sitting at a desk and calling. That is it. If you are not on the phone, you will be sure to hear about it and explain why you are not calling to your director. you are not allowed to go out for lunch, you must bring it back to your desk and eat while you continue to work. I told myself before accepting the job that I could work long hours and was ok with it, but in the end, when it boils down to it, those hours are very long when you are doing the exact same thing with no breaks, reading the same piece of paper every call. The environment is very wild. See the movie boiler room. You will be placed at a desk in the middle of hundreds of other bankers all grouped together. Balls and objects flying at you and over your head at all times with loud music in the background that customers complain about. If you are not ok with a high-pressure, overall crazy environment, this will not be a good place for you. If you are not ok with stepping outside of your comfort zone, sometimes even to do things unethically or unprofessionally, this will not be a good fit for you. They hire in almost 200 people a month. Some with good 4 year degrees, some with GED's. I was told from a director that they do not drug test for a reason, and that is half the company would be gone.

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