Rocket reviews

3.4

52% would recommend to a friend

(5,628 total reviews)
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Varun Krishna

65% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Beside of some of the benefits nothing else really.

Cons

Vacation time would be decent if they would let you actually take advantage of it. But when you ask for vacation time, they threat that you might lose your job if you do. They are always changing the compensation plan in a way they don’t need to pay your commissions. Commission keeps getting smaller and smaller to keep up with the promotions they give to the clients. All the good things they offer to the clients the bankers are actually paying for it by getting ridiculous low pay. You will lose your sanity here, you won’t even take a full 24 hour break in this company because you will need to share you personal phone number with every single client, even with the ones you haven’t talked before and will be then calling you at the most ridiculous times. Then also during the weekend, if a client reaches out to you by email, text or phone call by 4pm in a Saturday or Sunday it’s mandatory that you get back to that client at the same day so pretty much you can’t have even one day off of your computer. When a loan is in process just need to keep praying for the entire thing hoping everything will go smooth at closing, otherwise they might still make you pay $500 for the good faith deposit which is really funny since they pay you about $300 something for the commission so in that case you don’t get paid at all and still needs to pay some extra out of your pocket, how great!

2.0
Apr 29, 2022
Recommend
CEO approval
Business Outlook

Pros

it was really really good before going public Great team members Good benefits

Cons

It really pains me to write this but I’ll try my best to do this so everyone who is reading this can know what they are getting themselves into before signing up to work for this place. I want to add that this company was excellent before it went public, the company truly cared for their employees and they were super understanding about everything, those were the best years of my career. However, it went public and literally everything went downhill from there and it is still going downhill. The senior leaderships no longer care about anyone but the shareholders, all of this trickles down to the team members who helped this company become what it is today. They do not care about team members, period. Greed got to them, they increase goals when there isn’t enough loans in the pipeline, they over worked everyone and people started quitting left and right and they fired people left and right as well. They try to make bad changes as good change, they would put on a big show boasting about how amazing all these changes are when in reality, it does not benefit the team members, it only benefits the higher ups and shareholders. Everything they do or say is extremely shady. I loved my career, however I no longer enjoyed working for the company, I felt like I was disrespecting myself every time I clocked in. I believe the only reason why people give them such high ratings here is possibly becuase they are new (maybe working for 2 yrs or less). And also, Rocket mortgage has a really good way of making you think you’re working for the best company ever, they really get you drunk on that “koolaid” until you start to think you really do work for the best company. It is only when you have been working for sometime you start to notice your life has changed for the worst, you literally grind all day long with no work life balance. Also, one of the worst thing a company can say is “we are family” no we are not. It is a manipulative tactic, to keep saying that, it subconsciously draws you in and you began to feel like you must protect the company at all cost, again until you wake up and realize you’ve been drugged for sometime. Don’t get me started on the isms….they’re not the worst, every company has a culture and this is okay, but it’s just bad when they do not follow what they preach. Again, isms are used very loosely after the company went public, higher ups would say something so ridiculous and add a random ism to support. All in all, I’m very disappointed to see where this company is heading, once it went public everything with it went down, also there was a change in leadership, and it got even worse. If you’re desperate, by all means go for it find a job here for sometime but be aware of what the low ratings because they’re all true (notice how most of them talk about the same thing), but if you are not desperate, please do yourself a big favor and move over to something different

1.0
Sep 25, 2018

Nightmare

Recommend
CEO approval
Business Outlook

Pros

Decent pay... really that’s about it anymore. And there’s even rumors that is going away as well.

Cons

Where to start. I used to love my job and the company. Over the past year- 6 months, that opinion has changed, and drastically. I dread even waking up in the morning to walk down the hall of my own house to start working (I currently work full time remotely from home, but that all is changing starting October 1 when they mandated that all remote employees drag themselves back into the office to get back in touch with our “culture” aka BS reason). We live in a culture of fear, honestly. There have been massive firing of long time employees in underwriting for the most ridiculous of reasons and spun to the remaining team members as they weren’t living the ISMs and “doing the right thing”- basically tarnishing these employees reputations. For a company that touts so loudly about “doing the right thing” they certainly do not do the right thing, at all, ever. The right thing to do when you’re overstaffed would be to be honest about it and lay people off and allow them to collect unemployment- that would be the right thing. Instead they searched for any and every reason to FIRE people, deny them unemployment, and ruin their reputations. Leaders are constantly encouraging us to seek other positions within the company, because they are working towards fully automated underwriting and allowing computers to underwrite some real crap loans, which means the firings will continue. People are on pins and needles, afraid to make any mistake or misstep that might result in a write up, and eventually cost them their job. The day to day stress of worrying about your job security is not worth it- this place is a joke. The goal now seems to be making being an underwriter at QL a complete nightmare so people will just quit on their own. I’ve lost count of the number of privileges that have been stripped from us without cause but here’s an idea- no more flex time schedule, no more working from home, better be exactly on time and not work over, talk of cutting salary and bonus, mounting pressure to underwrite at top speeds and not request anything from clients, basically impossible to receive a promotion. Everyone in underwriting is unhappy and stressed beyond belief, EVERYONE, and I can promise you that.

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Rocket Response
7y
We are disappointed to hear that you had a bad experience. We understand where you are coming from and think it would be helpful to discuss further. Please reach out to us at Lisa@quickenloans.com.
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