Underdeveloped culture, lazy posing managers,Poor training in some areas.
This company will change major systems literally overnight, train yoh briefly and toss you straight into it. To request time off it needs to be way in advance to be successful and they won't allow you to plan too far ahead. When you start they try to make S3 seem like this very friendly place but don't be fooled. Customers will be cussing you out all day regardless of your demeanor. Ever since they brought in Zelle customers nonstop yell at you. The company gets upset if you have to hold for res 1 for zelle holds etc but don't allow you to simply col transfer the call where it needs to go and literally will make you wait 30 mins for the res 1 but give you problems for doing it. No flexibility over schedule. Burp or sneeze or even have your connection break up during calls and you can get fired. My first week of training they used a call where a girl simply had a bad call with a member as a reason they fired her and believe me, it really is that easy to get let go. Also systems go down it seems on a regular basis. Dont be surprised if you start your day and can't get on the phone until 30 mins later due to the systems going down. High turnover. Very few stay very long. Theres a reason.
