Is SAP a good company to work for as a CSM?

CSM professionals working at SAP have rated their employer with 4.4 out of 5 stars in 55 Glassdoor reviews. This is a higher than average score with the overall rating of SAP employees being 4.2 out of 5 stars. Search open CSM Jobs at SAP now and start preparing for your job interview by browsing frequently asked CSM interview questions at SAP .

Does SAP pay CSM employees well?

CSM professionals rate their compensation and benefits at SAP with 4.2 out of 5 stars based on 55 anonymously submitted employee reviews. This is 7.4% better than the company average rating for salary and benefits. Find out more about CSM salaries at SAP.

How happy are CSM professionals working at SAP?

90% of CSM employees at SAP would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. CSM professionals have also rated SAP with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at SAP?

Software Developer (1432) , Software Engineer (839) , Intern (616) , Developer (536) , Senior Software Engineer (525) , Account Executive (501) , Consultant (402) , Support Engineer (362) , Senior Consultant (356) , Senior Developer (331) , Associate Developer (314) , Technical Support Engineer (287) , Project Manager (265) , Working Student (252) , Business Process Consultant (242)

What are the pros of working at SAP according to real employee reviews?

"Work life balance is good if you don't plan on moving up in the company" ((in 3344 reviews)); "Good Benefits and Health" ((in 2426 reviews)); "The culture is great and they provide you the correct tools to thrive in a growing environment." ((in 1829 reviews)); "The people you work with are great and feels like a much smaller company on the day to day." ((in 1462 reviews)); "SAP is the best place to work because you always have your work force as a priority" ((in 993 reviews))

What are the cons of working at SAP according to real employee reviews?

"Salaries are low across the board compared to similar positions both inside and outside of SAP Tempe." ((in 1091 reviews)); "poor management and lack of resource" ((in 487 reviews)); "A bad manager will only think about his/her own promotion and not care about team." ((in 383 reviews)); "Lack of accountability from upper management." ((in 82 reviews)); "bad middle management" ((in 70 reviews))

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SAP

SAP CSM reviews

4.4

90% would recommend to a friend

(55 total reviews)

Christian Klein

88% approve of CEO

70% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

3.8

Career opportunities

3.6

Senior management

CSM employees have rated SAP with 4.4 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most CSM professionals have an excellent working experience there. SAP is rated in line with the average (within 1 standard deviation) by CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

55 reviews

4.0

Jul 25, 2026

Stable environment with an exciting and interesting team

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Stable Great team Interesting Exciting

Cons

There are a lot of changes and it’s not always clear what falls under our responsibility

5.0

Mar 26, 2026

Great culture and work-life balance, but pay raises lackluster

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good pay Great work life balance Culture and people are phenomenal

Cons

Pay raises are typically underwhelming and as such you see many people try to "boomerang" by accepting a job elsewhere to get a pay raise before coming back There are many different jobs within SAP. However, it feels like it is much easier to find a lateral move than a move that acts as a promotion here.

5.0

Mar 23, 2026

Great Company

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

Company can feel quite large

Viewing 1 - 3 of 55 Reviews

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SAP CSM reviews

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Stable environment with an exciting and interesting team

Great culture and work-life balance, but pay raises lackluster

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