Is SAP a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at SAP have rated their employer with 4.4 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of SAP employees being 4.2 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at SAP now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at SAP .

Does SAP pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at SAP with 4.1 out of 5 stars based on 42 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at SAP.

How happy are Customer Success Manager (CSM) professionals working at SAP?

90% of Customer Success Manager (CSM) employees at SAP would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. Customer Success Manager (CSM) professionals have also rated SAP with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at SAP?

Software Developer (1431) , Software Engineer (838) , Intern (616) , Developer (536) , Senior Software Engineer (525) , Account Executive (501) , Consultant (402) , Support Engineer (362) , Senior Consultant (356) , Senior Developer (331) , Associate Developer (314) , Technical Support Engineer (287) , Project Manager (266) , Working Student (251) , Business Process Consultant (242)

What are the pros of working at SAP according to real employee reviews?

"Work life balance is good if you don't plan on moving up in the company" ((in 3416 reviews)); "Good Benefits and Health" ((in 2397 reviews)); "The culture is great and they provide you the correct tools to thrive in a growing environment." ((in 1801 reviews)); "The people you work with are great and feels like a much smaller company on the day to day." ((in 1452 reviews)); "SAP is the best place to work because you always have your work force as a priority" ((in 987 reviews))

What are the cons of working at SAP according to real employee reviews?

"Salaries are low across the board compared to similar positions both inside and outside of SAP Tempe." ((in 1103 reviews)); "poor management and lack of resource" ((in 480 reviews)); "A bad manager will only think about his/her own promotion and not care about team." ((in 381 reviews)); "Lack of accountability from upper management." ((in 82 reviews)); "bad middle management" ((in 67 reviews))

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SAP Customer Success Manager (CSM) reviews

4.4

90% would recommend to a friend

(42 total reviews)

Christian Klein

88% approve of CEO

71% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Work/Life balance

4.1

Compensation and benefits

3.8

Career opportunities

3.6

Senior management

Customer Success Manager (CSM) employees have rated SAP with 4.4 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. SAP is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

42 reviews

5.0

Nov 28, 2025

Great place to unleash your full potential

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Adequate compensation, good leadership and a friendly atmosphere.

Cons

None come to mind at this moment.

4.0

Nov 17, 2025

Customer Success Manager

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good work life balance with SAP Good benefits

Cons

Yearly organization restructuring Lack of clear strategy from management

4.0

Oct 13, 2025

Good work life balance

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and work life balance

Cons

Strategy and direction keeps changing

Viewing 4 - 6 of 42 Reviews

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SAP Customer Success Manager (CSM) reviews

Ratings by category

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Great place to unleash your full potential

Customer Success Manager

Good work life balance

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