From order to chaos and more chaos...and more chaos
Pros
- Compensation - Benefits - Emphasis on helping in the community, helping the needy - Great manager
Cons
- Ultimate propaganda machine: Used to think it was funny/quirky…now it’s ridiculous. Signs everywhere insulting everyone’s intelligence. “No A**holes”, “If you don’t like it here, quit”, “Don’t leave our wounded behind”, “Transparency”, “Drink the Champaign”. - Hypocrite culture: Since the acquisition by SAP, just getting worse. - Bureaucratic/political dump with a new process, new approval process, new Director of Blah, new Sr VP of Blah every day of the week. How the hell does anyone get anything done here? Call it SAP-ification I guess. - Exec management: No clue of what’s really happening in the trenches, nor do they care to get dirty in order to find out, nor do they hold themselves accountable to fix even though they get called out in Town Hall Meetings. - Company is still overly sales heavy/focused. It was ok 4 yrs ago, not anymore. - Understaffed in all Sales Support/Client Support departments even though every year there are plans to grow Sales team by 100%+. There is never a sensible growth ratio for other departments to support the growth of the Sales organization. This means every department is crushed by the huge volume of deals by the growing sales org, and equally, if not more destroyed by the increasing volume of client complaints/dissatisfaction. What does this mean? Overworked/demoralized workforce, and a pissed off client base. - Why are clients still buying and/or renewing? No better full suite solution on the market, it’s a ton of time, money, work, resources to change vendors, Sales reps at the Enterprise level are the best in the market….overpromise/under deliver and they’re damned good at it. - Volume and rapid pace of ever-changing internal processes makes it painful for employees and customers. - Incredibly decreased collaboration/communication across departments = nothing gets done in a timely manner. - Resignations of great long-tenured people are leaving at an alarming rate, probably due to all of the above. - There must be at least 30 different applications that an employee needs, each with a different login and password, some extremely complex to use, another productivity drain. Need to consolidate.
