SAP reviews

4.2

84% would recommend to a friend

(25,002 total reviews)
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Christian Klein

76% approve of CEO

73% positive business outlook

SAP has an employee rating of 4.2 out of 5 stars, based on 25,002 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SAP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

25K reviews
1.0
Aug 27, 2018

Management is out of touch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home options Free lunches

Cons

The support department feels like a punishment. You receive large volume and are harassed for updates by 4 or 5 different people for most of your tickets. Some issues are technical and require a lot of research and thinking. You can do neither here unless you work extra hours. To make things even more insulting, the people who bother support for updates get paid more than support. Somebody with no technical background at all can get hired on a team called preferred care and their managers reward them for harassing support. Sales and account representatives lie to customers about functionality and then when the customers get upset we're told that we need better support. Everything falls back on support and all management does is get in our way and make it hard for us to get anything done. Many of the actual issues we troubleshoot have been around since before i started with the company which was years ago. When we bring issues up to management we are told that we are being negative and then management just talks about how good we are doing even though its pretty clear that most customers and most employees are miserable. They are out of touch.

3.0
Jan 18, 2018
Recommend
CEO approval
Business Outlook

Pros

SAP hires bright talented employees; I have never worked with so many smart people. POSITIVE: in HR cloud business, better structure around sales content/learning is an improvement in aligning market messaging - this has long been missing. Innovation- anticipating and investing in breakthrough product devt - like Bus Beyond Bias - very cool, and forward leaning. Breaking out from the pack. Very good - keep anticipating and building for the future, not the past. We need better INTENTIONALITY around the "anticipating" - not enough resources out there tracking HR trends/working closely with HR and Business leaders to help drive the innovation, and be there. Bus beyond Bias happened but what's next - many areas are perfect for us to take on. This would be a great investment.

Cons

Too many bully tactics used by leadership. Leaders who yell at, use high-pressure communication, can't be acceptable. Beating the drum harding may get the result- but kill the engagement, and impact customers directly. Still way too little diversity - and that goes for style as well as race/gender. Need to make "autocratic command and control" tactics unacceptable instead of rewarding with promotions. We need "leaders of the future" - why are our most motivational leaders leaving, or being shown the door? people will follow and go above and beyond for leaders who empower them and provide a real vision based on a true knowledge and passion for the field. Recent changes in leadership in HR Cloud business is right out of the "old SAP model" - quickly dissipating energy and motivation of very talented people. Everyone has their head down to stay out of the way. NOT the culture we want. - Career options: I cannot tell you how many "Fast Track" employees have applied for jobs internally, and never even gotten a response. We totally should be handling internal applicants differently- any time a "Fast Track/High Performing Employee" applies for a job internally - the golden glove should come out. Why are they looking to move? is there an issue? this is data that should trigger a response by management - not just recruiting. It should include a coaching session to understand what they are looking to do, the full context, and then actively look for a role for them. YES - a high-performing employee should have an advantage, AND research says they cost less, and add more value. Why aren't we leveraging this? In the last 2 years, way too many talented people I know left because there was "nothing" here for them. They couldn't find a job internally - and we make it way too hard to make a lateral move without sacrificing compensation. This is a real opportunity for us to figure this out because this is the way of the future workforce.

2.0
Nov 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits and smart coworkers

Cons

Internal politics appear everywhere Inconsistencies on plans and "flavor of the month" focus on projects. You will get tasked with something you have no qualifications for, and you will be expected to work beyond normal work hours. Career opportunities often get blocked internally because internal job applications are required to go through your manager.

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