SCAN Health Plan reviews

Executive leadership changes were bad to culture and middle management could not handle the innovation that is needed to grow company. Middle management had poor leadership skills, did not enjoy being our people leader and it showed. Disorganized and poorly run programs lead to poor program performance. With no accountability from management and no accountability for poor performance individuals, even high performing employees suffered from the lack of leadership. No growth opportunity for high performers, performance reviews based on promotion for current open roles not performance. No clear strategy for improving program metrics and outcomes, just told to do what the team has always done and expect different results. New team within tenured department was made to feel like an afterthought instead of being an asset to the company. Program was designed as a pilot and not communicated to the team that they had to show outcomes or would be axed. Lead to feeling like we were lied to when interviewing and had no job security. Feedback not taken by management as they said they knew better than the front line workers. Management not willing to roll up sleeves to make sure all programs were successful, they were too stressed out being stretched to cover other roles.

Favoritism ran rampant, with promotions and opportunities given to a chosen few regardless of performance. The CEO seemed complicit in allowing this culture to thrive, which made collaboration insufferable. Feedback was brushed aside or ignored completely, leaving employees unheard and undervalued. Trying to navigate a system that rewarded alliances over actual skills or effort took a lot of work.