Those who need to speak will not
Pros
Company offers a unique niche in Alcohol Monitoring. Its trying to punch above their weight limit.
Cons
Upper Management is too removed from the day to day issues facing the company. Middle management is too scared for career stability to state their concerns. Upper management are unwilling to listen to those who are in direct contact with the real customer complaints. They mask issues. CEO is intimidating. Sales are stagnant as they have saturated the market. Too many changes internally have crippled the front line employees in their ability to satisfy Customer needs. Support staff is over worked and unfortunately undertrained. This is due to the introduction of too many products on a department that is not growing in numbers to support the expanded product line. Upper Sales staff have left in last 8 months. Leaving lesser experienced to make deals and explain technologies to customers the barely understand themselves. Latest technology is creating issues for customers due to rushing it into field before it was ready, leaving sales and support holding the bag.