If you are surrounded by mediocre goals, then the distraction from being focused on the big picture deteriorates. and that is exactly what happens here.
in times when it is not needed, it gets quite political in the management level, in times of what is called crisis fear is spread all over. Therefore if you challenge the status quo is pretty possible you get in the 'black list'. no fair treatment to all employees.
Some centers have created a system quite reluctant to change, old senior and management level have ingrained in their cells that things should be the way are, because 'that is the way they are'.
Superfluous environment: Very little analytical and common sense capability, poor vision of the future technologies. For instance there is talk of machine learning, AI yet poor understanding of the fundamentals and how Slb should lead on it.
Sales and marketing efforts are more applauded than the creation of useful/robust products for the client. I perceived 'if you can sell glue to a horse, then you are more valuable to the company than somebody who tries to instill quality in the service.
Lots of silly favoritism, even if you are mediocre and deserve more pushing for your own sake. If you have a daddy or mommy to take care for you, then you just be his/her blind follower. She, he and HR will cover your back.
Dilbertesque type of structure, distracted on numbers, production volumes, and more profit. If
you travel enough and visit enough different locations, it is more clear very little, superficial understanding for the values of growth, performance and quality in the service.