Does SMS International Shore Operations pay their employees well?

According to anonymously submitted Glassdoor reviews, SMS International Shore Operations employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at SMS International Shore Operations. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at SMS International Shore Operations?

59% of SMS International Shore Operations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SMS International Shore Operations 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SMS International Shore Operations?

Pier Agent (31) , Check In Agent (4) , Port Agent (3) , Cruise Assistant (2)

What are the pros of working at SMS International Shore Operations according to real employee reviews?

"Flexible hours, able to call out sometimes without worry of being fired" ((in 5 reviews)); "great people" ((in 5 reviews)); "Great team" ((in 4 reviews)); "great staff great customers" ((in 3 reviews))

What are the cons of working at SMS International Shore Operations according to real employee reviews?

"Short Breaks" ((in 5 reviews)); "Poor management and unclear expectations." ((in 5 reviews)); "Too low hourly pay" ((in 4 reviews)); "They offer no benefits no Cruise benefits got a cruise line job directly if you're looking for a cruise benefits" ((in 4 reviews))

What are the top reviewed SMS International Shore Operations locations?

Miami , Seattle , New York , Port of Miami , Fort Lauderdale , San Pedro , Port Everglades , Miami , Los Angeles , Pembroke Pines , Orlando , Plantation , Manhattan

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SMS International Shore Operations

SMS International Shore Operations reviews

3.3

59% would recommend to a friend

(81 total reviews)

Samuel Mifsud

37% approve of CEO

30% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.1

Culture & values

3.0

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

SMS International Shore Operations has an employee rating of 3.3 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMS International Shore Operations employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

81 reviews

4.0

Feb 21, 2025

kind coworkers, need tough skin to interact with customers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Kind coworkers, management is forgiving. If you like working with a lot of people this is a good job.

Cons

Customers can be tough. You need to have good conflict resolution skills

1.0

Feb 21, 2025

Poor pay and work ethics

Pier agent

Recommend

CEO approval

Business Outlook

Pros

Working with different cruise lines

Cons

- poor pay - no proper training - not enough work hours: it’s supposed to be part time but mostly it’s just one, maybe two shifts a week, just not worth it - if you ask for leave they’ll approve it but then fire you for “unsatisfactory attendance” -

5.0

Dec 10, 2024

Great experience

Gate agent

Recommend

CEO approval

Business Outlook

Pros

Straightforward responsibilities and expectations. Lots of walking and moving around.

Cons

Lots of walking and standing. Can be a little boring on slow days

Viewing 7 - 9 of 81 Reviews

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Jobs at SMS International Shore Operations

Pier Agent @ Philadelphia Port

Pier Agent @ JAXPORT Cruise Terminal

Pier Agent - Holland America, MSC, Princess and Virgin Voyages

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SMS International Shore Operations

SMS International Shore Operations reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

kind coworkers, need tough skin to interact with customers

Poor pay and work ethics

Great experience

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