SSP Group reviews

For being a large corporation every one was very unprofessional. Severe payroll issues. After being hired I wasn't paid for five weeks. When I was paid there were a lot more hours then I should have been paid. Things like this happened often and were not corrected in a timely manner. One of my fellow shift leaders had paycheck discrepancies two pay periods in a row. SSP America refused to cut a check for moneys owed so she could pay Rent. A customer saw her crying in the unit asked her why and then gifted her several hundred dollars so she wouldn't lose her apartment. Turn over was incredibly high. Good employees with no previous write ups would be fired over minor infractions. Occasionally high performing people would be hired and quickly leave because they knew they didn't have to put up with the disorganization. Bad employees were very difficult to get the company to terminate. When they were terminated they were often quickly rehired because we were so short staffed. I witnessed a lot of sexual harassment. I brought it up occasionally but no action was taken. Theft of products and money were common. Favoritism was rampant. Many of my fellow middle managers and upper management knew no one was watching and did their best to do as little as possible for weeks at a time. When I was trained I was told directly that I could work as hard or as little as I wanted and no one would notice. Health insurance provided by the company was not affordable nor of very good quality. Corporate audits would happen every couple of months and their would be a mad scramble of mild fraud and coaching to get the units to be able to pass inspection. If our station and units made money any sin would be overlooked by corporate.

-Pay was on the low end ($9/hr, though as I said, days when you make decent tips helps). As an airport job, it's always busy, so things can get overwhelming at times, especially when we were understaffed and asked to work later than our intended shift, which was frequent. -Ran out of food almost constantly (perhaps my biggest complaint, borderline inexcusable at a place as perpetually busy as an airport). Customers showing up within the last hour before closing almost guaranteed you not getting what you wanted, as 80% of our menu was either sold out, or cooks would literally run out of ingredients to keep up with demand, which reflects back on managers not being on top of knowing what to order and how much, despite inventory being done once a week. This extends to non-food items like drink cups and utensils. -Employee environment was very negative in the sense that no one wanted to work there. Lots of people muttering under breath about management's ineptitude and internal work issues. Some instances, employees would simply not show up to shifts or call out semi-frequently, putting burden on rest of staff. Made keeping a good attitude difficult. -50% off food discounts were helpful but didn't extend to drinks, so a small Evian is still $3.50. Not sure why the specificity behind that. -Often hard to find a manager to perform tasks for you like opening the register drawer to start your shift, do a refund, or anything, really. They are either running around or just absent, sometimes taking smoke breaks or at the bar area chatting and laughing with each other during work hours.