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      SSP Group

      Engaged Employer

      SSP Group reviews

      2.3

      33% would recommend to a friend

      (1,190 total reviews)
      avatar

      George Mboya

      19% approve of CEO

      28% positive business outlook

      Ratings by demographic groups

      SSP Group has an employee rating of 2.3 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 34% below average for employers within the Restaurants & Food Service industry (3.5 stars).

      Reviews by job title

      1K reviews
      1.0
      Aug 11, 2016

      Capitalism at its worst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff discount: 50%off at SSP outlets. However, when I joined many staff were annoyed about this because they used to get a free meal each day before Kate Swann snatched it away.

      Cons

      Very profit orientated at the expense of staff Up selling and cross selling imposed on staff (I had to sign a contract on it whilst there) Minimum wage Poor staff benefits system of 'points' which were never given out Poor management Poor training Poor shifts CEO is on millions whilst team members are on minimum wage with little benefit No culture - no staff ever went out on nights out Christmas night out - staff expected to pay for their meal!

      2.0
      Aug 7, 2016

      Team Leader

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very international teams. Nice athmosphere. Posibility of trainings & courses, Barista Championships every year etc.

      Cons

      Very busy. No respect for employees rights, people are working as a Team Leaders and Supervisors without a promotion for 10euro per hr - very low payrate.

      1.0
      Jul 25, 2016

      Team Member at The Spinning Jenny, Manchester Airport T2

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A perfect example of decent, hardworking people in a bad situation. The vast majority of the staff who work for SSP, particularly the managers, are decent, honest people. It's a job where everyone is treated like dirt by the upper echelons (even outlet managers), but gets on with what has to be done. My colleagues and superiors were a decent bunch of people, always respectful of others and understanding of their pain of working for SSP. Everyone hates it here.

      Cons

      Everything except the people. Well, mostly. -Poverty wages, EXTREMELY early starts for little or no reward (25% premium: 6.70 * 1.25 = 8.38ph), 4am for me but even earlier for others. -Everyone from team members and outlet managers are paid poverty wages for working to the point of sheer exhaustion. -Refusal to pay for references if you come from University (just £10). -The HR department are absolutely DESPICABLE. Where else would you be fined £200 for quitting early? Just because it's legal doesn't make it morally right. DO NOT WORK FOR SSP, EVEN IF YOU ARE AT YOUR LOWEST EBB. YOU WILL QUIT EARLY, AND LOSE £200 OF YOUR HARD EARNED MONEY.

      Viewing 1156 - 1158 of 1,190 Reviews
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      ReviewsSSP Group reviews

      Glassdoor has 1,853 SSP Group reviews submitted anonymously by SSP Group employees. Read employee reviews and ratings on Glassdoor to decide if SSP Group is right for you.