Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 69 reviews)); "People I work with are great." ((in 31 reviews)); "The pay is good." ((in 24 reviews)); "Great coworkers and a lot of intelligent individuals work for SWBC." ((in 12 reviews)); "Decent health benefits and 401 match" ((in 8 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "Favoritism is huge in Senior Leadership, you make the right higher up your friend & you’re good." ((in 14 reviews)); "horrible training" ((in 12 reviews)); "Upper management is a JOKE and the way they talk to their supervisors is disgusting." ((in 12 reviews)); "Company recenlty went through major layoffs due to the major contracts they lost." ((in 11 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

495 reviews

4.0

Jun 6, 2018

Good career starting point

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work environment, open to new ideas

Cons

no room to grow, no bonuses, sub par 401k

3.0

Jun 6, 2018

Analyst

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers are great. Somewhat laid back environment if you do not work in the service center.

Cons

Benefits are on a decline. Work can be repetitive and boring.

5.0

May 16, 2018

Strong Community Involvement; Freedom to Improve the Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities for improvement were welcomed, and implemented if effective/efficient. A strong sense of care for the community. At a time when many other companies simply outsource departments SWBC re-invested in its infrastructure.

Cons

Very fluid operation, must think on your feet.

Viewing 448 - 450 of 495 Reviews

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Jobs at SWBC

Payment Reminder Services Rep (Remote After Training)

Production Worker - $22 per hour (Full-time – 40 hrs per week)

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SWBC reviews

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Good career starting point

Analyst

Strong Community Involvement; Freedom to Improve the Company

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