Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 78 reviews)); "People I work with are great." ((in 25 reviews)); "The pay is good." ((in 24 reviews)); "Coworkers are nice and helpful" ((in 13 reviews)); "Decent health benefits and 401 match" ((in 9 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "Favoritism is a huge issue here." ((in 14 reviews)); "horrible training" ((in 12 reviews)); "Upper management is a JOKE and the way they talk to their supervisors is disgusting." ((in 12 reviews)); "Lots of layoffs, and recently positions have been "discontinued" with no apparent rhyme or reason." ((in 11 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

495 reviews

4.0

Jul 27, 2017

Good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, good co-workers, nice facility

Cons

Lack of upper management communication with lower level workers.

5.0

Apr 5, 2017

It was a very supportive and positive workplace.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Their training was great. Benefits were awesome. The facility was comfortable. The management taught Me alot! Always positive support ..

Cons

They follow the attendance policy to the letter. They do not accept life instances when reviewing your attendance record. They are very nonflexible to liv ed changing events.

5.0

Feb 25, 2017

Don't expect to move up.

Debt collector

Recommend

CEO approval

Business Outlook

Pros

decent pay. decent pay. decent pay

Cons

almost impossible to move up.

Viewing 457 - 459 of 495 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good company

It was a very supportive and positive workplace.

Don't expect to move up.

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