Safelite AutoGlass reviews

3.1

42% would recommend to a friend

(2,296 total reviews)
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Renee Cacchillo

42% approve of CEO

39% positive business outlook

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,296 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Nov 9, 2025

Decent culture, terrible execution

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Immediate peers and supervisors are great.

Cons

Judging on stats that aren't well thought out. Making choices that actively make other stats hard to achieve.

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Safelite AutoGlass Response
7mo
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
2.0
Nov 5, 2025

An Honest Review

Recommend
CEO approval
Business Outlook

Pros

The only pro here was the pay

Cons

Terrible work life balance. Some Managers begin their day at 5am, Stores open at 8am FYI. The company cares about money being made vs over working technicians. When an email comes out that they dont care about quality, they want to outrun it by doing more units per day. They throw away their "tenure" standards and over book both in shop and mobile technicians. They response is "so we can get a bonus this year." The company is privately owned and with most of their windshields on average costing between $50-100 while charging customers thousands of dollars. Overall the company has many tenured associated, most in double digits, the company likes to brainwash people with false promises. Too many instances of the company acknowledging their issues but choosing NOT to do anything about it was about the final straw I could take. A lot of the failures were due to low staffing on the warehouse, that caused bad quality parts shipped to stores, which caused a bad customer experience. The CEO was concerned more about how she looked to the public and I mean literal look. Caked make up for press consistently with her terrible videos sent every week. Efficiency at this company is terrible. Overall, the pay is great but not worth the headaches from every department from part sourcing to the warehouse to upper management.

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Safelite AutoGlass Response
7mo
We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.
Viewing 73 - 75 of 2,296 Reviews

Glassdoor has 2,365 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.