Sales and KPIs. Not once when I was hired was I told I had to sell ANYTHING Until bullpin.
They switch back and forth with Management and you're told to different things all the time, get in trouble a lot because they are so picky about how you read the script. You will get in trouble when reading the sales pitch directly and not adding a spin to it. They are predatory business practices. I was basically told to scare customers into buying wipers then was told by management not to do it. I complied and still got I trouble for not following the same script given to me by a job coach that still scared customers into buying the products.
KPIs are difficult to achieve and one little thing can completely break your score, even by accident. Say if someone wants to use a shop other than safelite, you get dinged for that. Oh? They want to go back to safelite after making their shop decision? You're still not in compliance. Safelite truly fails their employees by not being fair with their KPIs. You can't switch shifts, get a promotion or another job title until your KPIs are in the green for 60 days. One little slip up will ruin it all. If you don't sell any wipers one day that can destroy any chance you get for moving up in the company.
Safelite says they want their employees to grow with the company, but the amount of times I was told that I would get a pay increase for learning new splits [insurance companies], but then they hold you back from learning too many so you don't get an increase. You have to learn 4 splits per pay increase.
They watch your every call and move on the computer. They question everytime you need to get up from your desk. You need a compliance rate of 94% [you need to be at your computer actively taking calls] which they praise as being one of the best in the industry.
It's not generous when you have to take your breaks and get up to use the restroom. If you have to check on your pets or if someone knocks on your door, there goes your desk rate. They have been one of the worst companies I've worked with in terms of micro management. If you have a degree and you try to move to something other than customer service, they will make it so difficult. I have decided that I will be leaving for a company that doesn't set the bar impossibly high for it's staff.
