Safeway reviews

3.1

41% would recommend to a friend

(10,549 total reviews)
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Susan Morris

26% approve of CEO

32% positive business outlook

Safeway has an employee rating of 3.1 out of 5 stars, based on 10,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safeway employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Mostly decent people for customers. Usually fairly loyal to their local Safeway.

Cons

1. Hours can get changed. For the record, the Safeway union (UFWC5) guarantees 24 hours a week, and if you're trying to get 40 hours a week, it's not always guaranteed. Sometimes they will cut hours and even ask you to come work later in your shift. Yet you find out that they wanted to have less people available on shift, and they are often overwhelming them with work. Other times, you will get your schedule, and they will ask you to come in earlier and/or stay later. 2. "Employee Seniority" seems to mean different things to different stores/mgrs. If you work at a larger store and want to transfer closer to home, but the store closer to home is smaller and makes less money, you aren't gonna be able to be transferred. The other supposed reason is that you are only allowed to transfer, depending on your seniority...and well, if you are the newest checker or courtesy clerk and your store sells a lot and keeps transferring in people from other stores just to keep up with operations, then you are just S.O.L. 3. If you are the newest employee, don't expect to work shifts during the day time. Especially if you work at a 24 hour store! My buddy is a checker at a store 35 miles away from his house, and he always works until midnight or 1:00 am! He says he has no life outside of work any more. I know exactly what he's talking about, because I am in the same boat and I have been there just a few months longer than him (almost two years compared to his one year). 4. They will hang on to bad or mediocre employees, just to keep their numbers. There are a number of employees at my store (courtesy clerks and checkers alike) who are just lazy employees and would have been disciplined or downright fired if it was any other company. They just get a slap on the wrist. It sucks when the people who are supposed to help you at work just slow you down more. 5. Union fees are kind of ridiculous. Granted, they pay for your medical and dental benefits (I had to wait a whole year to get dental!), but it's usually $40 or more a week out of your paycheck! If you're only making like $16/hr as a checker or $11/hr as a courtesy clerk, and you commute 35 miles one way, guess how much gas you are spending?!?!?

2.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

I love many of my store co-workers. There are some good deals as an employee. You get off your shift and are already at the store if you need groceries. I have created many delicious sandwiches. I am paid 20 cents above minimum wage.

Cons

There have been people working here for more than 15, FIFTEEN, YEARS WITHOUT A PAY RAISE. Many of my co-workers are distraught about the unfair conditions like lack of proper cleaning supplies, and expectations given to us. When I was hired the first video they had me watch was a welcome to Safeway video. They ephasized the importance of the customers and then of their shareholders. It made me feel like more of a capitalist slave than I should have. The television in the breakroom plays a loop of Safeway video propaganda with a very conservatively passive aggressive news reel at the bottom. You get off your shift and are already at the store. Impulse buying could get nurtured this way. We are forced to do an unsatisfactory job cleaning in order to appease the hours we are assigned, but forced to help any customer if they see us no matter what. This includes time after the deli closes, which is vital to cleaning. The morning clerks can get very busy leaving their dishes for the evening sometimes. We are not allowed overtime to clean and would be written up if we were to get overtime. I have only worked there for about half a year but my department co workers do not work as hard as I do. We turn over a large number of workers as 2/3 of my crew has been replaced while working there. I believe we are given realistic expectation for a perfect scenario (experienced workers, cleaning throughout the day, no customer interaction after department hours), though these expectations are ridiculous. The customers can be rude (as with any service job). If they don't like something we must go above and beyond to keep their loyalty as a shopper. No matter how we are feeling, we are explicitly contracted to positively greet any customer that asks us how we are and if we even make eye contact with someone we must say hello and offer assistance. While some workers may not have issuers with this, I am a severely depressed individual and having to contrive such a fake amount of emotion leaves me extremely exhausted and empty after my shift. We are hounded by management to tell our customers to fill out surveys with an incentive of a free lunch ($6 credit) but the customer must give us perfect 10's for us to earn that. We are not allowed to take breaks if we are busy which leaves us to postpone breaks towards the end if we are unable to fit one in before our rush (which happens too often). Breaks stress me out for this reason because it's time that we are legally not allowed to work, while still expected to finish up on time. We are forced to throw away pounds of food every night. Homelessness is a large problem where I live. Nonetheless my company would rather throw away good food they can't profit from than let starving people eat it. I steal food from my employer and tragically feel no remorse from the illegality. I used to feel that way, but this job has consumed my morale. Why should I play by their rules when they do not allow me to perform my job by their rules. I just finished writing feedback about this in particular to see if we can donate our "waste".

4.0
May 14, 2015

Good before Merger

Recommend
CEO approval
Business Outlook

Pros

Great people and fun staff to work with. They give you the tools to use to be effective.

Cons

Once the merger happened everything went down hill fast. They dumped their military program and stopped recruiting veterans. Started treating tenured employees like they were disposable and removed all the key leaders that made Safeway a leader in the industry.

Viewing 16 - 18 of 10,549 Reviews

Glassdoor has 10,856 Safeway reviews submitted anonymously by Safeway employees. Read employee reviews and ratings on Glassdoor to decide if Safeway is right for you.