Leadership, especially in the technical areas, is very weak. Not good communicators, lack skills necessary to properly manage employees and build a team, and has very shallow technical acumen, resulting in poor decision making and heavy reliance on external consultants. Poorly run organization overall. Lastly, tech management did not understand how to successfully build nor operate a technical infrastructure, resulting in the business not funding infrastructure, which caused massive instability and a company relying on 10 year old technology to provide services to its user base.