Sage Technical Support (Newcastle)
Pros
Fantastic building to work in, good access to road network and to public transport. On-site gym, coffee shop and canteen. Some very experienced and knowledgeable people offering support to staff and customers. Very active in supporting community projects and charities. New CEO Stephen Kelly seems to have a very forward thinking outlook and pushes to implement his ideas quickly.
Cons
Management can seem too target driven, technical support role requires employees to push sales and keep to KPIs, sometimes at the detriment to the level of support that could be offered. Well meaning initiatives from higher management can lose their meaning when implemented by team managers on the floor looking to get the right figures. Procedures in place to help teams work together but more work to be done.