Sage reviews

3.6

63% would recommend to a friend

(5,268 total reviews)
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Steve Hare

70% approve of CEO

61% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 1, 2017

Company rips off their customers

Recommend
CEO approval
Business Outlook

Pros

LOL - that is HILARIOUS!!! THERE ARE NONE!

Cons

Management is disjointed. They have no care for their employees or their customers. They take innocent business owners, who have been in business for 20+ years and force them on a subscription plan that makes no sense for their business. Sage 50C Pro accounting is $439+ per year and will suffice for most businesses, but is too expensive for what the product is. Instead of this being allowed to do the right thing by the customers, which is part of their own Guiding Principles, we are told to take those innocent customers from Sage 50C Pro accounting and are forced to transition them to Sage 50C Quantum accounting, which starting out is $1149+. It is also a subscription, which means if they opt out the following year, their files go into a read only mode. Sage also forces us to add $200 for "priority support, $150 for Microsoft integration, $199 for comprehensive training, and and tack on additional licenses. It is all about how much money they can drain out of these customers instead of making opportunities to help those businesses grow. It is disgusting.

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Sage Response
8y
We appreciate you taking the time to leave a review. As a former colleague, you are aware of the many avenues such as SafeCall and our open door policy available to you at Sage, and are encouraged and empowered to speak out if you see something that doesn’t align with our “do the right thing” value. Our colleagues and customers are our most valuable resource, and their voices matter. Our priority is always to support the best interests of our colleagues and customers. Our customers are the business builders of the world, the ones who work tirelessly to create their companies from start-up, to high growth, and everything in between. We want to support them and their dreams. One of the ways we do this is to provide a variety of product choices to fit their individual needs. In fact, one of our biggest goals is to be a trusted advisor and partner to business builders, and be there to help guide and lend support as their businesses change. To reinforce our commitment, one of our values is “customers first”. It’s not just what we say, it is who we are, and our thousands of colleagues around the world live that promise every day.
1.0
Jul 24, 2017

IT and Cloud professionals BEWARE! :( If your on a PIP your fired!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Early on this was a good company to work for with some benefits... Then the cons became clear...

Cons

Long hours, late nights, revolving door of team members, crushing deadlines, unreasonable expectations, and did we mention in the end managers roll the most burned out employees through a PIP... HAHA if you get put on a PIP you will be terminated, its just their way of trying to get out of paying unemployment.

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Sage Response
8y
Thanks for your feedback. We do have great benefits across Sage and the feedback from colleagues suggests it works well in all 23 countries we operate in. We anticipate around 15% of our colleagues may fall short of requirements, needing improvement which may be supported through a Performance Development Plan or Performance Improvement Plan to get back them on track. Continued unsatisfactory performance may result in a colleague leaving the business. This approach to managing performance is no different to the majority of established organisations with ambitions to drive performance and ensure the sustainability of their business in the future. Thanks again for reviewing Sage.
1.0
Mar 19, 2017

Software as a disservice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many of the people you work with are good people. The business partners from the channel are also great to work with.

Cons

Never in my life have I worked for such an unprofessional company. I have been in situations innumerable times that made me question my morales and the integrity of this company. The entire "sales floor" is little more than a bunch of over paid bill collectors. They use fear and intimidation instead of service and value to renew customers. Oftentimes they also prey on customers ignorance to move people from over priced perpetual software onto over priced subscriptions that offer no value or improvements in the solution. Commission structures are subject to change at a moments notice and can be retroactively applied to recoup money sales reps rightfully earned. Quotas are made unobtainable for the aforementioned "bill collectors" resulting in "alternative" methods of revenue generation. Often of an unscrupulous nature. The channel program is a joke. The partners are treated like garbage. The channel managers are little more than glorified lead distributors who all seem to be on highly paid vacation. The attempted blend of indirect and direct sales is a complete disaster resulting in animosity on both sides of the business. VPs, directors and managers all concern themselves more with interpersonal relationships and favoritism than actual leadership. Everyone of them is cracking a whip instead leading the charge. It's spiraling out of control and the writing is clearly on the wall.

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Sage Response
9y
Thanks for spending time writing your review. Unethical behaviour is not tolerated at Sage as detailed in our Code of Conduct, all colleagues here have access to the free and confidential ‘Safecall’ line in the event they wish to draw attention to any wrongdoing. To equip leaders with the tools and the skills, we are about to launch a new leadership development programme for 2,000 Sage leaders. Our ambition is to ensure that every day our leaders encourage, support and stretch colleagues to develop their full potential here. It will help them to quickly identify and address low levels of performance and recognize those that go ‘above and beyond’ delivering great service to our customers, partners and accountants. Thanks for your review. I see you've left Sage, may I wish you every success with your career.
Viewing 73 - 75 of 5,268 Reviews

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