Pros
Sagility is a great company especially for beginners because they accept applicants with no experience. I'm truly grateful that they gave me a chance and allowed me to experience the BPO industry. I would definitely recommend Sagility to my friends who are looking for their first BPO company. Their support through Sagilife is also impressive responses are quick and concerns are resolved right away. Sagility also offers good benefits which is another reason why I appreciate being part of the company.
Cons
No comment to the sagility satisfied with salary and benefits. This is for account management. While Sagility is a great company overall, not all accounts offer the same experience. When I first joined this account, things were smooth, but over time, I no longer feel as happy due to several factors. Our team often receives a heavier workload compared to other support teams, which feels unfair at times. Another concern is that our manager seems to have limited influence in representing our team’s capacity. Instead of assessing whether the team can handle new tasks, they tends to immediately agree to whatever other teams request. Since they hasn’t experienced our workload firsthand, he may not fully understand how heavy it can be. This makes it difficult for them to estimate what is reasonable for us. There were also instances in meetings where other managers protect their team by saying they will privately coach their members. Meanwhile, our manager calls us out directly during the meeting, which can feel embarrassing. Several employees who resigned have provided feedback about this, and it can be demotivating. Another concern is the leadership stability in our account. Several supervisors under our manager have already resigned, and this constant turnover affects consistency and team morale. Based on feedback shared in the past, one possible reason is that our manager did not go through the same frontline experience that many of us had. Because of this, it can be challenging for the team to gain practical guidance or career lessons that typically come from leaders who have experienced the role from the ground up. While the manager is knowledgeable in administrative tasks, there are moments when frontline-related challenges aren’t fully understood or anticipated, simply because they weren’t part of they previous experience. This makes it difficult for them to estimate whether certain workloads are manageable for the team, especially when compared to leaders who have grown from entry-level roles and have firsthand knowledge of the actual day-to-day workload. Even though we are a support team, it sometimes feels like we are treated as the lowest level of support because other teams give us tasks as if we were agents.
