Salesforce reviews

4.0

79% would recommend to a friend

(22,592 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,592 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Oct 4, 2009

The Monarch Syndrome

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Proven recurring revenue model, solid and trusted technology, cult following among small and medium sized customers, aggressive sales team, still growing and hiring in recession, HQs in San Francisco. CEO invented the Cloud idea.

Cons

One of the most stressful, high strung and political modern corporate environments outside of wall street...and it all starts from the very top. The CEO suffers from a big blind spot when it comes to running the company: he rules by diktat, asks for zero feedback, micromanages ad nauseum, and is a firm believer in the Art of War as management philosophy: his directs compete aggressively for his attention and approval and never openly disagree with him. He still runs the shop as if the company was a start-up and he had the insight to make calls on day to day minutia. Salesforce is quickly becoming internally bureaucratic and clunky; innovation, creativity and risk taking are highly discouraged. Long hours, zero respect for family or personal time (emailing and working on weekends and late at night is a widely accepted practice).

1.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits, and the people are generally very nice. Surprisingly good work/life balance for software engineers, as long as you don't end up on a small team that owns customer-facing services with major quality problems and the associated on-call/support fallout.

Cons

Infamously bad at mergers and acquisitions. Devours and destroys excellent smaller companies because it doesn't understand (or care to understand) anything about the businesses, technology stacks, or corporate cultures it acquires. Executive leadership is hypocritical, has no clear vision or direction (aside from "cut costs" and "please investors"), and chases the latest industry hype trends like a dog chasing squirrels. No persistent or consistent focus, which means frequent disruptive reorgs, and no healthy weathering of the ups and downs of the market. Obsessively excessive belief in process and bean counting over trusting in smart employees to do the right thing or enabling humans to do their best work. Continually shoots itself in the foot by randomly laying off some of its most valuable and irreplaceable talent and workers, totally ignoring the engineering/cost realities of the tech debt such moves leave behind. Pointless and counter-productive RTO (return to office) mandates for engineers who can do 99% of their job more productively and efficiently from home. Indescribably absurdly inefficient internal bureaucracy and systems/policies that prevent any real work from getting done. This is a late-stage corporate behemoth struggling to drag around the boat anchors it has tied to its own ankles.

1.0
Apr 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Lot of 'talk' about values, at least they exist on paper. VTO opportunities are comparable to the other big technology companies.

Cons

High level of office politics especially at the managerial level. The company is transforming into a federal government job with the people managers (including VPs and Senior Directors) playing office politics in order to hide their insecurities. Moreover, they are openly practicing nepotism, preferring their favorites over an individual's skills, talents, hard work and results. The career growth opportunities are extremely limited unless your manager has an ethnic or racial soft spot for you.

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Salesforce Response
2y
Thank you for taking the time to share your feedback, and we're disappointed to hear that this has been your experience. What you've described is absolutely counter to the culture and workplace that we strive to create for our employees. We have escalated your review to leadership to investigate and discuss further. If you’re comfortable doing so, we also encourage you to escalate any concerns to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate.

 Thank you again for sharing, and for raising your concerns so we can continue to improve and make this a best workplace for all.
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