Salesforce reviews

4.0

79% would recommend to a friend

(22,620 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,620 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
3.0
Dec 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Marketing Cloud offers a ton of great solutions. They are (mostly) fully integrated, which many competitors can't say, and the individual solutions are leaders in their respective areas. The former ExactTarget culture still exists to an extent but is fading over time. Marketing is a growing area in most companies, so there is plenty of room for growth. Being a part of Salesforce is a benefit from a company values perspective. The 1-1-1 model makes me proud to work for an organization that gives back.

Cons

New AE product enablement is embarrassingly bad. The first 12 months are sink or swim, and aside from self-enabling yourself, the territories are hit or miss. Sales reps that have crushed their quota at other companies often struggle due to poor territory carves and slow enablement ramp time. Furthermore, Marketing Cloud basically acts as its own company within Salesforce. Collaboration with the CRM business is weak at best, and Marketing Cloud's biggest competitor has been its own internal solution, Pardot. Last, sales managers here are mostly just that, managers. True leaders in management are few and far between. For example, struggling AEs are mostly on their own to figure it out, which is resulting in higher AE turnover.

2.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Three words come to mind: Innovation, products, philanthropy. Company is focused on delivering success for customers and is future forward.

Cons

Micro management sales culture are a defining characteristic of Salesforce. It's Oracle but in sheep's clothing. Mixed messages from sales leadership and executive leadership.

3.0
Sep 11, 2015

AE

Recommend
CEO approval
Business Outlook

Pros

Great great technology and product to sell. The development team here are off the charts good. The Sales Engineers are world class. I love Marc's mission cry and every time I hear Patrick or Keith speak I'm in a fit of joy to go out and help new customers. High octane and high IQ environment. Some greats here for sure.

Cons

The leadership here needs to provide management training to VPs. While the training AE's get is 2nd to none, the direct management and coaching falls extremely short. For example, 6 months in, I have yet to have any kind of a review or coaching. There's also a common thread of jaded sales reps here. For example, "I took x account almost to the finish line, the fiscal year ended, and someone else got credit for the deal." This is a systemic problem because I have noticed those reps no longer enter information into Salesforce..what's the point if you'll lose the client next year. Team building - really another surprising gap here. I'm sure San Francisco HQ doesn't have this problem. Too new to be offended but the above is real. We get the "best company to work for" but really its the "best product to sell." Which isn't bad but not great.

Viewing 547 - 549 of 22,620 Reviews

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